Please do the following:
- Restart the app
- Wait for exactly 2 minutes
- Send me diagnostics report (App settings → Send Diagnostics Report)
On your report, please put a comment with the issue in order to help me correlate to this case.
Hello gal,
I have just sent the diagnostic report
Thank you
I see the report, but I don’t have enough data
Do you have any other Netatmo devices which you managed to add, or only this device?
If you can add any other device, please add it and send another diagnostics report.
Thanks,
Gal
I also have netatmo thermostatic valves and an indoor and outdoor thermostat.
Great. Please add at least one of them to my app, restart the app, wait for exactly 2 minutes, and send diagnostics report
Thanks,
Gal
Hi Gal,
I’ve added my netatmo weather station, then waited 2 minutes.
thanks
Thanks, I got your report, I answered you privately with an email.
I am trying the Bticino/Legrand/Netatmo apps to pair a Legrand Drivia Teleruptor but I am not able to pair.
I have created a Netatmo account, the app seems to be able to connect to it during the pairing process, but then nothing happens.
The teleruptor is listed as a supported device, but I’l not even sure how to trigger pairing on the device. In the Legrand user guide (video) they first trigger pairing form the Legrand box, and then acknowledg on the teleruptor itself
I am trying to add a new device: Legrand Drivia Teleruptor (Zigbee model)
When trying to add the device, the Bticino/ Legrand / Netatmo app seems to connect to the Netatmo account I have created, but then nothing happens.
The teleruptor is listed as a supported device, but I’m not even sure how to trigger pairing on the device. In the Legrand user guide (video) they first trigger pairing form the Legrand box, and then acknowledg on the teleruptor itself
Also i should add the devide is not list on the Netatmo app since I do not have the Netatmo start pack (I don’t remember the exact name, but it’s basically like their box).
On the site of the app it is written:“If you have any apps defined on https://dev.netatmo.com, you should disable them prior to using this app”, so I guess I should be ok.
Thanks
@Olivier_Arthus - can you please do the followings?
- Restart the app
- Wait for exactly 2 minutes
- Send diagnostics report (app settings → Send diagnostics report button)
Please add a comment to the report with the explanation of the issue so I will know to correlate to your case
@Gal_Carmeli : just sent you the report.
The code is cb07d9b4-09bd-457a-9092-e795f7ac3e02
thanks
I got your report, but I do not see any devices added.
Is there any kind of device that you can add to my app? If so, please add at least one device (it doesn’t matter which device) and send diagnostics report again.
yes there are no devices added because I cannot add my device…
what other device could I add to your app? I do not have any Legrand / Netatmo device unfortunately. Can it be something from another brand by any chance?
I have a SONOFF ZBmini (to control lights) and I see that there is an option for Light Micromodule in your app
Thanks
In that case, i will need you to share your home with me so I can check your devices.
In order to share your home, open the Netatmo Control + app on your smartphone, click the settings (“Gear”) icon at the bottom, choose “Guests” and then “Invite a user”.
Use my email.
Please notice that once you share your home with me, I will be able to see all of your devices. I am committed not to change any of your devices without coordinating with you first.
I could not find an app call Netatmo Control + app on the Apple store.
I did install an app called Home + COntrol (by Legrand)
But I guess since I do not have any product installed, the first thing it’s asking me is to install a product. i chose Legrand for the brand, but bad news the teleruptor is not supported in the listed devices
I do not see the gear icon, but this screen only…
Can your device be added to this app?
hello, it does not seem so.
My device is this one by Legrand
which is on the screenshot I took from your app
Then when I go into the Home § COntrol app, I can select the brand Legrand
then I can select devices that go into the electrical board
but then I cannot find the teleurptor device, it is not listed, although it is an official Legrand product, and you also list it on your app…
Not sure what I’m missing, sorry and thanks for your patience, I really aprreciate it
If your device can not be controlled by the Netatmo Home + Control app (the link I sent below), then I will not be able to control it from my app.
of course it makes a lot of sense_
just trying to understand why Legrand is selling a device that cannot be controlled by the Legrand app, and why you are also referencing it on your app.
I seem to be missing something here
Are you sure it can not be controlled by the Home+Control app? (the link I sent earlier)
I have seen such devices on my app previously (that’s how I added it)
