i have a problem with CMS connection. I believe this is not a problem with homey APP but does anyone else have this problems and know how to fix it?
Homey APP shows Online:NO and CMS application on my android phone shows “Spa not found”. I installed Gateway ultra modules february 1. Installation went well and both ContorMySpa application (android) and homey app worked great. However since february 8. connection failed. Gateway Ultra Home module shows solid green light so connections should be OK? ControlMySpa application starts up on my phone and login is successful but app only shows “Spa not found”. I already tried to reboot both Spa and Home modules.
Had similar situation about the same time. Restarted ControlMySpa app on Homey and updates started working again. I have a feeling that Balboa has done some changes to how the session is handled.
CMS cloud service is unfortunately unstable as platform and I have given some feedback through Novitek, the vendor of my spa.
To see the situation on the CMS cloud service, you can also login to https://controlmyspa.com and see what happens. You will see from there if the indoor unit is connected with spa and if the cloud is connected with indoor unit.
Spa status should be the same as CMS App in Homey for Online.
The Connection Status
Serial port (RS485) shows if the spa module is connected with the spa
Wifi-signal - not applicable, since there is no wifi used
Ethernet-port - connection status from indoor unit to your network
To see the situation on the CMS cloud service, you can also login to https://controlmyspa.com and see what happens. You will see from there if the indoor unit is connected with spa and if the cloud is connected with indoor unit.
On that page after login i get “Sorry, an unexpected error has occurred (not found). Please try again later.” Manage profile page has my information right, but all fields concerning the spa are blank:
Ok, that looks like that your Spa instance has somehow dropped out from the system. Indeed an issue with your spa and the CMS service. You should probably open a support request with the spa vendor.
Would be interested to hear if you get any feedback directly from ControlMySpa support.
Something strange is going on with CMS. I have a feeling that something has changed in the API. However there has not been an update on the mobile app.
Even after restarting the CMS Homey app, there is no data coming. While the mobile app is fine.
Heving issues with latest release, tried restart and reinstall, homey restart with no luck, CMS app is running just fine. Somehow the homey app is not indicating correct status online/ready and temprange, online 4 days ago. I can still send commands to the tub, blower pumps etc. The actual temperature reading seems to update sporadic as well.
Had a look also into this. After a while the api is getting 500 Internal Server Error and doesn’t recover. Could it be that the session expires? They should respond with unauthorized though
Then again the balboa api library should also return the error to the user and make the device unavailable, right?