Hi Adrian,
Thank you for your answer (19 days ago), and for asking your Somfy contact again.
About your remark, I would think that it doesn’t help for the load on the servers of Somfy when users would move to local access, since the amount of requests for data remains the same.
At my side, still no connection to Homey Premium for several weeks in a row. Previous disconnections didn’t last that long by far, so I don’t understand that.
The difference is the requests are between Homey and the Tahoma box on the local network, so the servers are not involved for the local API, apart from occasional credential validation.
Hi @Adrian_Rockall ,
just wanted to point you at my GIT-ticket: Velux roof window (io) - Rain detector error not caught in flow card · Issue #248 · AdyRock/com.somfy.tahoma · GitHub
Thanks in advance 
I have a few RTS plugs connected to our Tahoma, but I cannot add them to Homey.
I send you a devivelog - 277773615
I think the device is not compatible with the app yet.
I hope you can look into it and add them to the app or let me know how to add them.
Thanks in advance.
Kind regards,
HPelgrum
It might seem strange but that device type is supported by the “Light with Timer (RTS)” driver. It simply reports as an “rts:OnOffRTSComponent” and someone beat you to it with asking support for their light bulbs that are reported in the same way.
Thanks for the quick reply!
It sure is strange, because it is a on/off plug/socket, I tried a few other options but not one “with timer” because it hasn’t have a timer function. But it works! Thanks!
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Yes, because the network is not the same as before 
. The “how come” is not relevant 
Hello Adrian,
i had some issues with a windowcover, but the problem was inside somfy’s tahoma-app. (1or 2 windows regulary lost communication). I rarely use that app as its easier centralising everythingh in homey, so the Workarround was i sent the same scenario 3 times with 2 minutes in between.
Monday i called somfyservicedesk, they did a cleanup on my connexoon, and said i should logout on homey and log back in. I did so, and in the meantime i also updated your tahoma-app on homey (to 4.0.124). Everything seemed to work fine, but i’m logged out automaticly 3 times now out of your tahoma-app, so none of my automations work anymore. I also don’t get any error regarding this.
Now I tried loging in with a local token and without, but i get the error “timed out after 30000 ms”
Edit: after multiple ptp’s and rebooting homey, i now have my account logged in for more then 24h. I keep you updated if im logged out again.
My account is blocked for 24 hours, does more ppl got this?
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Yes, mine as well. I guess Somfy are having server issues.
3 Likes
Same here, can we avoid that we have to rely on the cloud? there is a local connection and token but it doesn’t work for me. All the flows stopped working since their cloud has issues.
Since the last update, I have lost my connection with Somfy.
I have Somfy io shutters, Tahoma box ( bought especially to use with Homey Pro app)
I reinstalled the app on my Homey, tried adding device Tahome/Connexoon, logging in using the correct email and PW and got the timeout of 10000ms every time. I then always got the blocked for xxx time because too many simple logins.
I called Somfy and they did not see anything strange on their side. I was always able to use the Somfy app to open the blinds.
I then rested the Taboma box. created a new account on it with new email adress and name and logged in the Somfy app. All worked fine. So a complete fresh start.
I again tried the Homey app and a few days ago got the 401 warning leaving me 24 hours blocked. and now a few days later, again the Timeout of 10000ms
The way I work is using the Homey app, add device, search for the Tahome/Connexoon. There they ask me my login an PW (which I am 100% sure thay are correct since I use them in the Somfy app) and I receive the Timeout.
I then try going to the app settings without local key and in the Somfy app just give in my Email an PW and then I get the error: Aborted.
In the information log, I see that mDNS Found a local bridge with an ip address, port. then as source Local login, it says Missing credentials.
I also tried using a local token, that I just created in the Somfy app under developper mode, copied the token and filled in into the field and still no connection…
I am really out of inspiration what to do next. Please help me…
[
{
“time”: “2025-12-30T07:32:01.996Z”,
“elapsed”: 0.322,
“source”: “mDNS Found a local bridge”,
“data”: “{
“pin”: “####-####-####”,
“address”: “192.168.0.15”,
“port”: 8443,
“api_version”: “1”,
“fw_version”: “2025.5.5-9”
}”
},
{
“time”: “2025-12-30T07:32:01.999Z”,
“elapsed”: 0.003,
“source”: “Local login”,
“data”: “Missing credentials”
},
{
“time”: “2025-12-30T07:35:16.026Z”,
“elapsed”: 194.027,
“source”: “Tahoma Cloud Login for local connection”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:35:16.031Z”,
“elapsed”: 0.005,
“source”: “Tahoma Local Login”,
“data”: “{
“message”: “Failed to get Local Token”,
“stack”: “timeout of 10000ms exceeded”
}”
},
{
“time”: “2025-12-30T07:35:16.036Z”,
“elapsed”: 0.005,
“source”: “No local Bearer token”,
“data”: “”
},
{
“time”: “2025-12-30T07:35:22.111Z”,
“elapsed”: 6.075,
“source”: “Tahoma Cloud Login for OAuth connection”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:35:22.115Z”,
“elapsed”: 0.004,
“source”: “Login OAuth”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:35:27.155Z”,
“elapsed”: 5.04,
“source”: “Tahoma Cloud Login for simple connection”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:38:21.646Z”,
“elapsed”: 174.491,
“source”: “Using provided local token”,
“data”: “”
},
{
“time”: “2025-12-30T07:39:34.333Z”,
“elapsed”: 72.687,
“source”: “getLocalTokens failed”,
“data”: “Not logged in yet”
},
{
“time”: “2025-12-30T07:40:07.043Z”,
“elapsed”: 32.71,
“source”: “Tahoma Cloud Login for local connection”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:40:07.047Z”,
“elapsed”: 0.004,
“source”: “Tahoma Local Login”,
“data”: “{
“message”: “Failed to get Local Token”,
“stack”: “timeout of 10000ms exceeded”
}”
},
{
“time”: “2025-12-30T07:40:07.051Z”,
“elapsed”: 0.004,
“source”: “No local Bearer token”,
“data”: “”
},
{
“time”: “2025-12-30T07:40:13.109Z”,
“elapsed”: 6.058,
“source”: “Tahoma Cloud Login for OAuth connection”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:40:13.112Z”,
“elapsed”: 0.003,
“source”: “Login OAuth”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:40:18.139Z”,
“elapsed”: 5.027,
“source”: “Tahoma Cloud Login for simple connection”,
“data”: “Error: timeout of 10000ms exceeded”
},
{
“time”: “2025-12-30T07:40:37.816Z”,
“elapsed”: 19.677,
“source”: “Tahoma Local Login”,
“data”: “{
“message”: “Failed to get Local Token”,
“stack”: “Cannot read properties of undefined (reading ‘code’)”
}”
},
{
“time”: “2025-12-30T07:40:37.817Z”,
“elapsed”: 0.001,
“source”: “No local Bearer token”,
“data”: “”
},
{
“time”: “2025-12-30T07:40:38.821Z”,
“elapsed”: 1.004,
“source”: “Login OAuth”,
“data”: “Please leave 1 minutes between cloud login attempts, last Login time: 2025-12-30T07:41:08.059Z”
}
Thank you for the detailed question. The timeout error basically means your Homey is unable to communicate with the Somfy server. The network must be working to some degree as the app is getting the mDNS information, but when it sends requests, it’s not getting an answer.
Have you tried rebooting Homey and leaving the power disconnected for at least 30 seconds?
Have you tried rebooting your network router?
Have you installed any other devices on the network that could be blocking the requests?
Hi !
I am currently using HA on my NAS but would love to switch to Homey !
I am trying, via the webapp, to connect my Shogun (multizone) Atlantic system.
As I’m really new to Homey, I don’t know if it’s just not working, or if I’m doing something wrong.
I’m able to see my 4 zones, but I can’t interact with them nor get the current temperature.
Can someone help me ? Thanks a lot
Thanks for the quick reply!
Ik heb alles aan een router, de orbi gekoppeld. Daaraan zit ern Synology NAS.
Ik heb de homey nog noet een half uur ontkoppeld. Dat probeer ik nu.
De router had ik al veel herstart.
Geen idee wat de request kan blokeren…
Verzonden vanaf Outlook voor Android
Could you open the app settings page and select the Device Log tab. Then tap on Get Log and wait for the list to populate. Then tap on Send Log and let me know the names of the devices that you are trying to add.
Hi, I have disconnected the homey Pro for a few hours an it works flawless now.
I did restart the homey Pro before but did not think or know that the IP address needed to be renewed for the connection to work again.
After many hours of trying I am happy it is resolved.
I did learn a lot though
1 Like
@Adrian_Rockall Hello
i have some sun blinds with tahoma switch and a ikea parasoll door sensor.
and i want a flow that stops one of the blind when the sun sensor is activating a scenario when the door is open can this be done?
ex when door is closed all blinds will close but when the door is open that blind should stop ?
//A
Hi every one ! I’m really new to domotic, but I’m posting here hoping I can help the ones having the same problem I had : the famous “Blocked for…” when using the “Tahoma & Connexoon” Homey app.
First of all a big “thank you” to Adrian for that great app (Damn IO-homecontrol 
) !!!
Ok so : I have Homey pro (2019) and got a connexoon box to have IO support for my SAUTER heaters (tried a Somfy Connectivity kit first, but hopelessly it doesnt work for heating devices… sold it back and got a Connexoon).
I was having the “Blocked for XXX seconds” (basically 24h ban !?) everytime I tried to add a device to the Tahoma app and the only little thing I did to make it work is :
instead of typing my credentials (login/pass) when prompted, I did type it in the parameters of the Tahoma app in my Homey app. Next time I tried adding devices it just worked without asking to log in, and moreover without the “Blocked” message.
Hope it will help !
That is strange as both methods use the same code. However, happy that you are up and running.
