Aeotec nano shutter v3 won't connect to homey

Hello , just bought an aeotec nano shutter v3 and tried to connect it to homey pro 2023.
everything went fine 6 times pushing the button then 1 time until where i have to put in the pin code then i get the message something went wrong with the device , try again later.
i think i tried the most common things like rebooting the homey pro trying to reset the nano shutter trying to install another version of the aeotec . Nothing seems to work .
Anyone an idea .

I really need this to work.

thx to everyone

Solved it can connect it via the iphone app doesn’t work via the ipad app strange.