It’s got to be a domain issue. It’s attempting to resolve connect.athom-prod-useast1-001-shs.homeypro.net I’ve tried a name lookup from my network and also used dnschecker.org. Nothing can resolve this URL.
Good find, i didn’t expect the URL to be unresolvable.
Please report your findings to homey.app/support.
David, I posted the issue at Homey Slack channel the other day, and Athom replied they’ve located and fixed the issue.
Can you try again, @CarbonProp ?
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Works perfectly! Thanks a million for the help!
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I tried this both on Android and iOS, setup new account, invite sent over, link just opens the app and nothing happens.
I have a SHS, is adding users not supported on self hosted?
You can try logging in on a PC and accepting the invite there. The deeplink that the app uses doesn’t always work correctly.
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Thank you, I was able to accept the invite in a web browser after disabling all tracking/adblocking protection.
Homey should update their guide to include this as a known issue with their mobile apps.
Hi,
(Officially) this is just a user forum. It’s best practice to contact Support to share your improvement suggestions.
I tried doing that. It seems for SHS users there is no option to contact support as I got the following after selecting the area where I got stuck:
So it seems for SHS there is no official support, just this community forum.
Edit: for Athom’s credit they do mention as a note in the documentation here to turn of adblockers however there is no suggestion to try to accept the invite in a desktop browser if the app fails. Also the app does not provide any feedback, at least in the browser I was seeing an error until I disabled the protections in Brave browser.
Thanks, did not think of that. I had issues with the Family setup so I wanted to get support for that. Next time if I need help I’ll keep the above in mind.
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