Zigbee stuck in start up

Questions & Help
1

Fellow Homey owners,

Yesterday Night a beta firmware was installed on Homey. When I woke up this morning all my lights en switches were not working.

I checked the developer page and it Said zigbee was starting up. Ik tried reboot and PTP but nothing. Is there another way to give the chip a bump without resetting and repairing everything

2

  1. Don’t auto update, especially no RC versions

  2. Always turn off “Experimental updates” when you actually did want to install an RC
    → in case you use cloud backups, it always installs the RC after restoring, preventing you from reverting to the stable version!

  3. You can quite easily revert to the stable firmware version, follow this howto:
    [HowTo][Pro 2023/Mini] Revert from experimental to stable firmware

  4. Please report the RC issues you’ve encountered to Athom support, homey.app/support to help improve the firmware.

2 Likes
3

Thanx for the info. I unchecked the rc update and made a backup. Then I did a factory reset and then restored the previous backup. It seems that this doesnt work because I thought that it would restore only my settings but it restored also the rc firmware and I dont have a cloud backup. I did sent a message to Athom regarding this.

4

I’m afraid I don’t follow you…
Why did you perform a factory reset?
You didn’t need to restore a backup if you didn’t reset Homey.
You only need to install the software update, which replaces the RC software.

5

Hi Peter,

I didnt understand it but thanx. Athom reached out and told me fix was coming tommorow

1 Like
6

It’s already there as new RC update, and should fix the zigbee malfunction, Fiek:

Screenshot_20260304_111914_Slack
Screenshot_20260304_111914_Slack1080Ă—884 132 KB

1 Like
7

Just a comment on Unknown devices - those are Ghosts, I suggested to Athom they will implement additional “remove unknown node” button like for ZWAVE, not sure they will go for it.

So UNKNOWN node - ghost device
Unknown manufacturer/model ID - interview device and should be okay, if not - maintenance (but it’s tricky)

8

Zigbee has started. But bulbs are still not responding. Any other suggestions?

9

Maybe you need to repair those.
Web app: right click on a related tile, and select “Repair”

10

@Peter_Kawa thanx for your help. Everything is working again only I have a bunch of unknown nodes as @Sharkys mentioned

1 Like
11

YW!
That’s normal zigbee behaviour, but hidden from the GUI until now.

12

I have a similar issue since updating to 12.13.0-rc.3. In my case Zigbee does start, but all devices are VERY slow to respond! I have a combination of Z-Wave and Zigbee. I see the Z-Wave motion PIR become active instantly and then only after 30-60 seconds the lights switch on. If I switch the lights using the the Homey app, it is also very slow.

Same goes for smart plugs. Updated to 12.13.0-rc.4, but that didn’t fix my issue. Pulled the plug for 10 minutes or more several times, didn’t fix the issue. Did a regular restart a few times.

Guess I’ll have to wait until the next stable release comes out. Or hope that the next RC at least fixes this. Then I will quickly drop out of experimental updates. Too bad that even the Developer Tools don’t offer a lot of control on the Zigbee network.

@Fiek did the 12.13.0-rc.4 update fix the issues for you?

13

After the update all my zigbee devices were not responsive. I went to work and when I came home after a couple of hours everything was working. I also have a combined zwave and zigbee network. My zigbee network consists of light bulbs and wireless switches