Zigbee issue with Homey Pro 2026 migrated from Homey Pro (Early 2023) using USB Restore

I am actually running into similar problems after migrating from my Homey Pro 2023 to a Homey Pro 2026 SE:

  • Zigbee devices are unresponsive after the migration;
  • Zigbee devices cannot be repaired (via Maintenance): the device is found but the pairing process ends up in an error saying Homey cannot connect to the device. Also the device remains in pairing mode;
  • New Zigbee devices cannot be added: same issue as mentioned in the previous point.

Ik have tried:

  • Migrating based on both a local backup as well as a cloud backup;
  • Switching power adapters (using the HP23’s slightly higher voltage adapter on the HP26);
  • Re-installing apps;
  • Re-installing the Homey firmware via the USB tool.
    All to no avail.

The last thing I can think of is to reset the Zigbee network on the HP26. But that will remove all Zigbee devices, which need to be paired/set up from scratch. I have about 70 Zigbee devices.

I have reached out to Athom. Hopefully they can help out.

In the mean time I switched back to my HP23.

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