Hello, since last sunday I have major issues with my Homey and specially with my Zigbee network. On sunday my Homey did a last update from rc43 tot rc44, monday to rc46 and thuesday to rc47. Since then my Zigbee engine failed to startup again. What I have tried so far: Did a Homey reset with res…

After contact with Athom and several different solutions I can tell that the following worked for me: Put your Homey in recovering mode Go to setup.athom.com to reinstall Reinstall through your browser, not by the Android or IOS app While the Homey is searching for updates, press the ALT button. S…

Thanks @robertklep , I already did. But I was curious if someone here knows a sort of solution. Do you know if the Homey does an automatic update while restoring a backup? In my opinion it should not has to do that…

From what I know, it will always use the latest version of the (experimental) firmware and apps when restoring. Also, I doubt the list of devices you’re seeing is “live” (as in based on actual connections), it looks more like a previously stored state.

[image] robertklep: From what I know, it will always use the latest version of the (experimental) firmware and apps when restoring. OK, that’s a pitty [image] robertklep: Also, I doubt the list of devices you’re seeing is “live” (as in based on actual connections), it looks more like a p…

It seems I have also been one of the selected few to get this Zigbee fail. Yeayh! Pardon me if I’m being slow, but Im a bit confused about what this prosedure you describe actually does. Are we talking about a reinstalation of the software or are we talking about restoring a backup you have access…

You can do a reinstall without a backup, no problem. When you keep your user data you won’t lose anything. Let me say; I haven’t lost anything.

Quick update from me on this. It worked! :slight_smile: Zigbee up again. Had to try a couple of times. First time the search for updates lasted a blink of an eye and I never got the option of choosing “Download Full update”. I think it just said I had the latest update and presented me with a ne…

[image] BSA: I tried again, and this time I held the ALT button down from the page before, the connecting to the WIFI. THEN i got the option to choose “download full update” and a progress bar n all. Install took a while, but at least its up n running. Yes that works for me also, a lot of th…

@BSA @Pieter_Verkroost have both of you also mentioned it to Athom? That you had the issue, but more important that you followed that procedure and that the issue has been solved. It’s important for them to know the scale of the issue. Before V5 becomes official: Athom would like to know how big t…

Zigbee issue (5.0.0-rc47)

Questions & Help

harmenkuijer December 4, 2020, 8:11am 5

OK, that’s a pitty

OK, that sounds logic.

Thank you for your quick replies

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Zigbee issue (5.0.0-rc47)

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