Since yesterday evening I have (quite a big) Zigbee problem. It is fully down/not responding. Other radio’s seem fine (wifi, Z-Wave, etc), but none of my Zigbee devices respond. The mesh seems fine in developer tools: [image] Strange because the mesh displays routes through Ikea light bulbs who …

Hi @Henk_Renting , i had sort of the same issue on after a few days of good working zigbee (after the update to v5.0-rc50). Athom support suggested me the procedure below which fixed it for me (all devices and flows stayed in tact): (google translated it, was too lazy to do it myself) Submit an …

[image] matrover: Athom support suggested me the procedure below which fixed it for me WOW! You are my hero of the day! :slight_smile: The above procedue solved it for me too. Where Athom fails to support their customers; the community (you) gave me the solution within 10 minutes… Great! B…

@matrover @Henk_Renting So did you guys now send Athom the requested diagnostics reports BEFORE executing the mention code? I can emphasize more to FIRST contact Athom on this issue, send the diagnostics logs and AWAIT their confirmation that these steps can be executed. Without the additional lo…

Just for the fun of it, how do they fail to support us?

[image] TedTolboom: So did you guys now send Athom the requested diagnostics reports BEFORE executing the mention code? But of course… Two. :slight_smile: [image] TedTolboom: and AWAIT their confirmation that these steps can be executed. I am sorry, but if Athom does not not respond t…

Even a search would have helped you faster :wink: [image] Zigbee issue (5.0.0-rc47) Questions & Help Hello, since last sunday I have major issues with my Homey and specially with my Zigbee network. On sunday my Homey did a last update from rc43 tot rc44, monday to rc46 a…

I was just celebrating this great community and now all these reactions… Thanks all!

Great news @Henk_Renting ! Glad i could be of some help. @TedTolboom totally agree, i also did report the diag reports before and after

Celebrating by bitching and now you find it strange [redacted - @Jamie ]? :joy: That’s why I love this community . Quick in help and some stange people . Loving it :heart: For the record … starting you’re post with yesterday… Do you also pay 1000 euros a month for a Service Level Agreement so yo…

I don’t belieleve it is fair to call me a bitch when I only say I feel that Athom fails in their support to it’s customers.

@Henk_Renting my response was not directed to you only and I do understand that if Homey fails to respond it will result into a burden at home. Moreover, my response was and is intended to ensure that people finding the recovery steps know they first need to contact Athom, provide the diagnostics l…

Zigbee fully down

Questions & Help

harmenkuijer January 5, 2021, 7:35pm 7

Even a search would have helped you faster

Topic		Replies	Views
Zigbee issue (5.0.0-rc47) Questions & Help zigbee	42	4715	January 14, 2021
Zigbee stopped working/broken Questions & Help zigbee	47	7735	September 6, 2025
Homey don't find zigbee units after last updated to version 10.0.6(09.02.2024) Questions & Help zigbee	108	3903	February 3, 2025
The mystery of Zigbee Questions & Help	28	1052	September 13, 2024
Zigbee issue with Homey Pro 2026 migrated from Homey Pro (Early 2023) using USB Restore Questions & Help bugreport	180	3399	May 23, 2026

Zigbee fully down

Related topics