Hmmm, you believe commercials to the letter?
Don’t wait for a “fix”, the quickest way to solve it, is to lose the sensors and buy something else.
Zigbee is not Homey’s best part.
But Aqara / Xiaomi combined with Homey, is proven to be problematic. The forum is filled with it; Aqara tends to use their own zigbee flavour, like f.e. Tuya does as well.
Yes, the zigbee standard is more like a guideline, so not “everything just works”
And yes, it does work fine with zigbee2mqtt.
Other possible fixes, some already mentioned:
- How did you build the zigbee mesh?
After you paired all router devices, pair the end-devices close to router closest to their mounting point.
Aqara contact sensors tend to stick to their initial chosen route: when you move them around, or when you mount them (a lot) further from the place you paired them, they start to act exactly as you described. - Don’t use Ikea zigbee lights on the same mesh network. When an Aqara sensor starts using an Ikea light as hop, it just quits sending events AND it stops looking for other routers…
- Did you put new batteries in these sensors? That’s the first thing to do, even when you use “brand new” devices;
- If that doesn’t work, set the wifi 2.4GHz channel to either 1 or 6 or 11;
Then reset the zigbee network.
I had to do that 4 times in a row with a new Pro 2026 before an Aqara blinds driver got paired - Additionally, a factory reset. I’ve seen many posts with problems solved by just factory resetting a new Homey.
Homey Zigbee wiki / background info:
