I started using Homey Pro just before Christmas. Everything was running so smooth and smart from the beginning, but since some point in time, my Z-Wave network became unreliable.
I have 62 “real” Z-Wave devices from different vendors and 10 “Unknown devices” which I can not delete. Most Z-Wave devices are from Fibaro. Very often I need to push any buttons in my hone twice or even three times to have devices or flows react. When I look at the Z-Wave network in the developer tools I see many devices with high error rates like 50%, 60% or even 83%.
I created a support ticket at Athom 4 weeks ago but I am still waiting for any response.
I have 17 Zigbee devices, which are running really smooth and without errors!
Do you have any idea what I can do to get my Homey work as reliable as it did when I started?
How can I get rid of these “Unknown devices”? Could these be the reason for the high error rates?
I you want me to post any logfile, please let me know.
I tried to remove the Unknown nodes, but some of them are reachable, I don’t know why?!
So the Remove-Button of the the single nodes still remain greyed out.
I pushed the button “Remove unknown nodes” a couple of times, but this did also not remove any node, Homey responded with “No unknown nodes were removed”.
Is there anything else I can do to remove these nodes??
What is your current uptime ? Have you tried to restart your Homey ? Please do so and submit screenshot again eg. 5min since reboot… your ZWAVE network doesn’t look good at all.
You receive that message AFTER pressing this button ?
Please find the screenshots, about 5 mins after reboot.
The error rates are way higher, the Unknown nodes are still there.
However, in the past my feeling was that Z-Wave is working more reliable after some days of running it… and doing some manual “Heal” commands…
