Yale Doorman not activating zone

I have a Yale dooreman and it has the “alarm_contact” capability, but it doesn’t activate the zone. I have checked the “Exclude from Zone Activity” setting, and it is set to No. I have acouple of IKEA Parasoll with the same capability, and they are able to activate the zone. I’m currently using the -app to make a virtual doorsensor that exposes alarm_contact from my yale doorman. Anyone know if this is expected behaviour?

Just to make sure, did you check the Yales’ actual capabilities @
https://tools.developer.homey.app/tools/devices

Only these capabilities can control zone activity:

Yes, I have. These are the capabilities for the device:

I think maybe the issue is that the device class is lock, and maybe those devices are ignored

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Thanks! Yeah that just should activate a zone.

The device class shouldn’t matter, only the blue dot won’t appear on the device tile of a lock.
I tested with virtual lock with a alarm_contact capability.
It activates the zone anyway:
GIF_20250614_161237_185

I think you’d contact Athom support when your alarm_contact refuses to activate a zone.