…just joking.
This question belongs rather to Off topic category but let me ask you - do you have this perception just by reading some questions/answers, or you do have your own positive/negative experience ?
I mean it because there are basically more types of users :
- those asking without even reading or searching - usually they got link to forum rules, but quite often, regardless of it, they don’t read it anyway. If you don’t respect rules, it’s hard to get respected back
- those trolling - very often, first question and immediately negative one (eg. it’s shitty product etc.) - they usually get what the got for
- those people asking questions without considering that you must provide some details first for others to really be able to give advice, 1st attempt is usually very nice explaining, you must provide some details
- thinking Community forum means “Athom official support forum” , when you explain it ,it usually turns to some of those types of users I mentioned above anyway
- last one - users that did search, tried to do research, tests etc. - I believe those get usually full support they can get in a most positive way
If you will have a look, there are some users coming here even several times per day - to give advice, to check news etc. - but when you sometimes see those negative / lazy (NOT unexperienced!) types of users, you might get quite strict on answers.
Let us know what you are struggling with, happy to help 
