I bought a Zigbee light switch the other day (1). I had the switch installed, and followed the pairing instructions I found in the user manual for the switch. Homey found the switch immediately (using the built-in Zigbee support), and successfully added the switch.
I then “accidentally” removed the switch from Homey, so I had to pair the switch with Homey again. However, the steps I followed the first time no longer worked. Homey could not find the switch.
I first followed the factory reset procedure for the switch, and tried again. Homey could still not find the switch. I tried this a few times, but no success.
I then reset the Zigbee network via the Homey Developer Tools. Still no success. I then factory reset my Homey Bridge. Still no success.
I have now tried all the possible combinations of resetting the devices that I can think of, but the pairing will not take place. It’s stuck in the “put your Zigbee-device in ‘pairing mode’” step.
Considering that the pairing worked the first time, I don’t really suspect any broken hardware. However, I’m really at loss. Nothing seems to work.
- My Homey Bridge is located 1 meter away from the light switch.
- The light switch is the only Zigbee device I have.
- The light switch has an app for Homey Pro, but not for Homey Bridge. I thus do not believe that incompatibility should be an issue.
What could explain that a device which Homey first successfully added, suddenly no longer can be found?
Is there a way for me to troubleshoot this in more details? Is there any Homey logs for Zigbee I can inspect?