Trouble connecting guest user to my homey

Questions & Help
1

I have tried to Connect a guest user to my Homey Pro but can’t get it to work.

I’m adding the user in my app and sending the link by mail or AirDrop to the user. The user have an Homey account setup on an Ipad without a Homey assigned and the app downloaded but not logged in.

When clicking on the link the users app opens and the user login but then nothing more happens. I need to select a Homey, but when I click add new Homey mine doesn’t turn up options for setting Homey Cloud, Pro etc. up from scratch.

When clicking on the link with the user logged in in the app the app opens and nothing more happens. I need to select a Homey, but when I click add new Homey mine doesn’t turn up options for setting Homey Cloud, Pro etc. up from scratch.

What do the user need to do from here?

I’ve tried click on ad Homey pro but no Homey pro turns up since my Homey pro is not in parring mode.

2

Open the link in a web browser in an incognito tab (copy the URL and paste into the address bar) and log in to the account there. You should be able to accept the invite in the web browser and use the app afterwards.

2 Likes
3

I don’t get the option to stay in browser. I get redirected to App Store or app if installed. Should I do it on a PC?

4

Yes, try it on a PC in that case

2 Likes
5

Succes, but not intuitive at all.

First time I used link it failed with a missing string. I deleted invite and sent a new. Then logged on again and no missing string but when I was in no Homey pro. Then login on app and here I could select my Homey pro.

This could be made far better…

Thank you for advise @smarthomesven