The new Homey Pro — Ask Me Anything

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Haha, rude? I don’t know. But at least lazy. :slight_smile:

I don’t need a discount or something like that.

For me it is nice to have early access. I do agree that it needs some conditions. And it would be great if there would be to streamline issue reports so they are visible to developers and Athom and they won’t drive the app developers crazy if it’s just a Homey bug.

What i’d like to see is that serious developers get a discount.

In my opinion it’s really strange. I read that SDK3 is not exactly the same on the old and the new Homey Pro. So it is important for the community that developers are updating their apps to work correctly with the new Homey Pro. And the best way to do so is to have a new Homey Pro.

It’s a shame that dev’s do not receive a discount. Even a normal user is getting discount at Black Friday. So why not a discount for developers that are bringing the platform to a level.
Especially because you need them to adjust their apps for the launch of your new product. It creates a little goodwill and compensates a little for their hard work. It doesn’t have to be a 50% discount. But something like a €50 or €100 would give the hard working volunteer some recognition they deserve.

Athom needs their community devs. So i would recommend to show them some love.

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+1000 on that - but discount itself is not a solution, however new sales model would be - eg. paid apps etc. But I guess we are getting OT already…

Even as a tech-savvy user (that can even code a little bit), I have to agree with @robertklep that it is not wise to start sending out HP2023’s to non-developers in this stage where the product does not seem nearly finished yet.
A lot of people are (understandably) eager to get their hands on the new toy, but if the new toy is not doing what is expected, it will just start a sh*tload of identical forum topics stating what does not work yet and people will get annoyed if it takes too long to be fixed. Better to wait a little.

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Even if it’s not wise to do so, they have promised this week in they’re last forum post, so if they get the hardware from china i think they should keep they’re promise. They could wait with the rest, the ones ordered from now. And they could also wait before they send them to stores around the world

I expect one soon! I read order numbers in the 50’s and 51’s, I’m in the late 47’s. :smiley:

Although I do understand the frustrations a developer can have when users complain and the underlaying platform is the source of the issue - let’s just stop, and start looking forward to this product actually being shipped and start being used by thousands instead of hundreds of users.

Most of the consumers are technically competent and patient, while users that are complaining are usually coming directly from a different established but “locked” platform, and not seeing that it’s still in beta.

We can sit and predict a storm of complaints, but it’s also going to bring a lot of data to both Athom and developers. Without this EA, development will be slower due to the very many ways people will configure their Homey. It takes time to test all the scenarios, but the more bugs and possible issues that are identified, the (hopefully) faster they can be fixed and implemented overnight with a new update.

For me - I’m expecting issues, but I have with the first Homey as well, and I work with software development, so I know how it is.

Still I can’t wait for that box to be delivered.

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In an ideal world, you would be correct.

However, we don’t live in such a world. There is no issue tracker for users or developers to see if the issue they are running in to is already known, which means that when an issue pops up, there’s a good chance the issue is already known, so reporting the issue will decrease the SNR level as a whole.

Which is why (and I keep repeating myself) it’s a very bad idea to start shipping the product when the software is still unfinished and contains known bugs and issues. Given the responses here, my prediction is that most users that will receive their new Homey will skip over the “beta” part and move their entire home automation to the new hardware, only to find out that it doesn’t yet work 100%.

I’ve already spent many hours on getting my apps working properly on the new hardware (even though they were already SDK3) and I’m considering just not accepting issue reports until I at least have an idea that the system software and the mobile app are somewhat stable.

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Im going from one unstable system: Homey Cloud, to another. So it’s ok for me. I see why people with current stable (and large) setups should not go all in just yet

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My current home setup uses about 40 apps.

I’ve added 5 of thoes apps (random selection) to the new homey pro … 2 of which are working. (Full disclosure one of my apps isn’t work).

Incredibly small sample size but 50/50 odds as of today an app I need working.

I am just trying to set expectations - pre-release means it is before it is ready to be released.

As I mentioned on slack though - it’s still awesome and I am very excited

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Yes. Very aware it is pre-release. That’s what I ordered. I always join betas and love testing bleeding edge software :slight_smile:

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So they did officially postpone it, or did I miss something?

Can’t wait to receive it either. Have been an Apple MacOS beta tester for a long time, even though I don’t understand one line of code when it comes to programming, providing constructive feedback on things that don’t work is something I have always done with pleasure. And I think that most of the people who have pre ordered this new Homey Pro are fully aware of the fact that this is a pre-release. It isn’t widely available and it has been made very clear that you are buying a device with issues.

Let’s enjoy the new device!

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Thank you so much

I don’t think so…
As there is no old model available, many people will have pre-ordered a Homey thinking it’s a out-of-stock situation and not a pre-release situation. And most of them aren’t community member yet. So they won’t read about this here and wonder about issues and making 1star reviews. And as they are not in the community, it’s hard to reach out for test examples or even scrreenshots.

So I hope most of new HP23 users will be community member with knowledge/experience from another HP19 :crossed_fingers:

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I suppose that pre-release orders will have a warning in the box, in addition to the warning we got when we ordered.

Yes, and everyone reads instructions carefully :stuck_out_tongue: Just wait for the amount of posts we’ll see about the Ethernet adapter not working…

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and that’s what a community forum is for, helping each other out, is’nt it?

What should be officially postponed that has not been officially announced?
“End of February” blog quote: “We expect to ship individual orders, up until order no. #58300, next week. One week later, we expect to ship orders between #58301 and #61981. Newer orders are expected to ship around the beginning of April. Orders placed today or later are expected to ship at the end of April.”

English is not my native language, but I assume that “expect” does not mean “we guarantee it”. Please correct me if I am wrong. Thanks.

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