I just got my Homey Pro with ethernet adapter today and have been trying to set it up. I installed wi-fi also. I’ve been stuck on this screen for over 25 minutes now and it’s still at 0%. Did anyone have the same problems?
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Maybe it is just the screen is not refreshing. So stop and restart your mobile app.
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If it didn’t work, try the USB method.
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Seems like the ethernet adapter was the problem. I took it out and restarted and then everything worked fine.
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Ethernet adapter was the problem for me too, thanks Krimmar 
Hi I have the same problem but for me it seems not the Ethernet was the problem, also update though usb gives the same results
Replace the USB-C cable for a decent one, by a well-known brand
#cablegate
Got the same problem. Removed the power cord, ethernet adapter and restarted. Did not work…
Same problem here. This just keeps going on with every update. Also Homey is loosing APPs by itself. Really frustrating. And support response time is 1-3 weeks!
So in your case the problem does not relate to setting up a new Homey Pro, but to updating an existing one/disappearing apps on an existing install?
Based on other posts you might want to try the following:
- Restart your router and (all) WiFi access points;
- If your Homey connects to the internet via WiFi and you have a mesh of WiFi access points, try to bind your Homey to one specific access point and assign it a fixed IP;
- If your router has IPv6 enabled on your home network, disable it (so use IPv4).
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Yes this is a problem with existing Homey Pro. I have wifi and ethernet connection with homey and no mesh. Disabling IPv6 is not really an option since Matter/Thread uses IPv6 and I have devices in the network that are communicating through Matter.
All I can think is full reset and restore from backup.
I understand. You could try of course to temporarily turn off IPv6 just to determine whether that is causing your issue. It would not be a permanent solution, but relevant input for Athom.
I assume you also tried removing the Ethernet adapter (connection via WiFi only) and the other way around: disabling the WiFi connection on Homey and only connect via Ethernet?
It seems - based on comparable issues of other users - network connectivity often plays a role in such issues.
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I might have solved the problem. In other conversations people who have tried USB-tool and failed were told to use quality USB-cable. This gave me an idea if the problem was the cable that came with Homey. So I changed the cable and suddenly updates went through, restart didn’t get stuck and my missing apps suddenly appeared. So if anyone is having strange things going on with their Homey and are using the original USB-cable with ethernet adapter, change the cable and hopefully the problems are solved. Of course I don’t yet know if this is a permanent fix, but it certainly has solved my problems momentarily.
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Hi Peter,
do you have a recommendation for a USB-cable which is working (e.g. from Amazon)?
Hi Peter,
Not really. Make sure it’s a data cable, not a charge-only cable. And I’d prefer a shielded cable.
For me it’s new, how just a cable can cause such havoc…
Personally I went totally over what is needed, I used Thunderbolt 4 cable. This is overkill and will get well shielded cable. To give a recommendation is really difficult, but look for shielded cable that is capable data transfer.
Thanks @Peter_Kawa and @Lallu for your feedback!
I used shielded an unshielded data cables, but it was always the same problem.
Inspired from this thread I’ll try it again with new cables. 
But a (cheap) thunderbold cable is a good idea, because I never tried USB-C to USB-C
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