UPDATE on HP2023 support
The team in Ukraine finally received a HP2023 the week before last. After intensive testing together with our Dutch developer it was obvious that there was an issue on the Homey side and the team was able to deliver a specific error description to Athom.
We sent a new device for testing and also delivered a test set-up to Athom, so they could reproduce the issue. Athom was very fast to look at the problem and returned yesterday with very positive news.
They know what is wrong and is currently looking at the proper way to resolve it. We should expect a fix from them very soon. We then need to do a few tests to see if it also requires an adjustment in our Homey app, but a solution is getting very close now.
We will announce the final fix on this channel as well as on relevant Homey FB groups and of course directly to existing customers who have contacted our support.
