Since Homey Pro 12.12.0 black screen on live camera's in dashboard

Questions & Help
1

Hi all,

Since the Homey Pro 12.12.0 update I have a black screen on the live camera’s in my dashboard on iOS in the Homey App. On both internal network and when I’m external. Only live audio in the Homey App for the camera’s are working internal and external. Snapshot is working without problems. On the webbrowser via my.homey.app the live camera’s are working internal and external.
I am using the ONVIF Camera app in Homey and live camera’s was working but only internal before the 12.12.0 update.
A friend of mine has the exact same problem on iOS with ONVIF.

2

I’m having the exact same problem. I hope Atom releases an update soon.

3

Were you able to do anything about it?

4

No still not unfortunately. Friend of mine with same setup also experiences this issue.

I created a support request last Thursday, hopefully get an response soon.

5

Are there any updates here? I have the same problem.

6

No, still the same problem. I also created a support ticket myself, but they closed it with the message that this is a known issue and dev is working on it.

They told JohnnyBravo that he has to reinstall the update. Don’t think this will fix it.

7

Yesterday I replied on the ticket with the following:

Thanks for your message. However, I don’t think the problem is due to a faulty Homey update.

A friend of mine with roughly the same setup has the same problem, as does someone on the community forum.

The problem occurred after you added the feature to convert camera streams to WebRTC via built-in proxy. See: Bekijk je camera’s live in de Homey Web App en buitenshuis – News | Homey

Hopefully, this helps.

8

Still no reply from Homey support. I’m actually quite disappointed with the support. This is the first time I’ve needed support..

Sent again the mail today.

9

Same problem here.

Camera’s on same network are displayed correctly on dashboard. External camera is black. (Hence when opening the RTSP stream from a browser on this tablet it will display.)

10

Does anyone have any news on this issue? I thought they’d resolve it quickly. But I see they haven’t.

11

I have the same problem. I’m waiting for a solution.

12

Still no solution unfortunately, they are not that fast in answering in the ticket. They ask after 1.5 month which iOS version I am running..

I think maybe it’s better that everyone with this issue raise a ticket and refer to support ticket: 147985

13

After version 13.1.2-rc.4, the cameras started working.

14

Hey, that’s great! Your version is experimental right? My latest version is 13.1.1.

I had some mail contact last week with printscreens, should be nice if they fixed it :slight_smile:

15

I installed 13.1.2 stable but still a black screen on live streams. Someone else?

16

oddly i noticed it doesnt work over LTE/5G but on WiFi (a work or friends wifi) it does work.

17

That’s probably because Athom hasn’t set up a TURN/relayserver for the video streams. Direct connections via P2P often don’t work on cgNAT (which is what most mobile networks use to save on IP address space by sharing public IPs between multiple users).

18

I still have this issue. Black screen on my cameras. Does not make any difference if I integrate them using the Hikvision, ONVIF or virtual ip-camera app in Homey.

I can connect and nicely stream RTSP.

Has any of you guys found a solution for this problem?

19

I’m still experiencing the same issue here. I’ve tested multiple apps and different cameras, but the problem persists.

In my case, every camera shows a black screen when using live view. However, if I switch to snapshot mode, it works without any problem.

What I also noticed is that when I add the RTSP stream to VLC, it plays perfectly fine without any issues. Additionally, I can see that the RTSP connection itself is established and working correctly. I’ve also already changed the camera encoding from H.265 to H.264, but this didn’t resolve the issue.

What I don’t understand is why Homey keeps closing these tickets without providing a solution, or at least confirming whether this is a known issue. At this point, it seems like they don’t currently have an answer.

I’m not sure if others are experiencing the same behavior, but given all the above, it really looks like a problem on the Homey side rather than with the cameras or streams themselves. I think we should open another case and push for proper acknowledgment or escalation.