I’m running:
Homey Protect app 1.9.9
UniFi Protect 7.1.75
Camera:
Symptoms:
snapshots work
detections work
camera is online
Protect shows live video correctly
Homey live view stays black everywhere (mobile app, web app and dashboards)
Other cameras (G6 Turret etc.) work normally.
camera_connection_status = true
camera_recording_status = true
RTSP stream exists.
Re-adding the camera, restarting Protect and Homey app, changing encoding settings and rebooting the NVR do not solve the issue.
Could this be a G6 Instant compatibility issue with Protect 7.1.75?
Could be related to this reported issue
Hi all,
Since the Homey Pro 12.12.0 update I have a black screen on the live camera’s in my dashboard on iOS in the Homey App. On both internal network and when I’m external. Only live audio in the Homey App for the camera’s are working internal and external. Snapshot is working without problems. On the webbrowser via my.homey.app the live camera’s are working internal and external.
I am using the ONVIF Camera app in Homey and live camera’s was working but only internal before the 12.12.0 upda…
Please set encoding to ‘Standard’ and install the latest test version.
Did you end up figuring out the problem? I have the same issue
@Krollen I’ve been debugging a similar issue with my doorbell, and my conclusion so far is that you need to set standard encoding and custom framerate of 24. If you are viewing from a different network open up port 8555 from your client network to Homey or the network your Homey is in.
