Nice - finally some progress on this issue. Crossing fingers that a new version will be deployed soon.
I have the same issue. Hope for a fix. They display fine for a while but turn black after screen has turned off by no motion and turns on again (by the Fully app).
Edit: What fixed it for me was settings -->apps—>homey–>Battery–>choose ‘unrestricted’ in Android. Curiously my phone has this set to ‘optimized’ and the cameras play nicely with dashboard there. Different story with a Tab S10 lite though, which only wants to play ball with battery ‘unrestricted’. This will likely not help for many of the issues described in this thread, but great if it can help some with this issue at least.
Any update from Athom on this? Still getting that the feed is live but no picture on cameras
Hmm I have a similair issue it seems with the RTSP on Wyze Cam V4’s which work in various other applications. As detaild here; [Request] RTSP(S) Cam live stream support - #81 by Patrick_Dankers I have tried to get some attention it there.
Edit: Have a ticket open for it now. Will try and keep you updated here.
Same here. Don’t understand why they keep closing the tickets and not giving any updates
Just came here to confirm same issue on Reolink E330 with official Reolink app. Black image when streaming through cloud, normally working when connected locally.
Hope they will fix it soon.
I have the same issue with my Ubiquiti security cameras, tested on both iPad and iPhone
Running into the same issue on my new tablet with Android 16, 4 GB RAM, Snapdragon 6s 4G Gen 2 and Homey Android app 13.4.0.
HikVision and Tapo cameras just show a black screen, with audio only.
It works on my other two Android tablets, which have the same amount of RAM but slower CPUs and GPUs and older versions of Android. It also works fine on my Pixel 7 and iPad Mini 6.
On the new tablet where it doesn’t work, I logged into Homey through Chrome and all cameras work perfectly, both video and audio.
And now the best part. I remembered I had an ancient Android tablet running Android 7.1.1 with only 2 GB of RAM and a Snapdragon 625. That thing takes about 5 minutes to boot, lags so badly it freezes for several seconds as soon as you touch anything, took 10 minutes to install Homey and another 5 minutes to open the Dashboards and…
Surprise! All my cameras stream perfectly inside Homey Dashboards on that thing.
I’ve already turned off all system restrictions for the Homey app, allowed it to run in the background, disabled battery optimisation, disabled pausing when not used, etc. Nothing helped.
I can’t blame the tablet either. Every other app works perfectly, including the native HikVision and Tapo apps, which stream the cameras without any issues. VLC has no issues with streaming directly via RTSP.
Judging by the comments here, I shouldn’t even bother opening a ticket as Athom seems to just close them without any reply or solution.
Highly disappointing, as I literally bought this tablet brand new to use as the central wall mounted Homey controller.
It’s obviously some kind of poor optimisation or compatibility issue on Athom’s side, where the app gets picky about who knows what, and they are taking their sweet time to fix it.
Yeah, it is really frustrating. I have opened several tickets and provided all the relevant information. The original poster has also opened a few tickets. So far, the only feedback we’ve received is that the development team is investigating the issue and that it is a known problem.
I’m not sure what the best approach is for all of you going forward: opening additional tickets to bring more attention to the issue, or simply waiting for an update from Microsoft. Personally, I think the first option might be more effective.
I even bought a tablet to mount on the wall specifically for this purpose. It’s a shame that, after six months, this is still not working.
I’ve also opened a ticket and received some feedback from Athom. I’ve done a few tests for them to help pinpoint the problem.
I’ve managed to get some of my cameras to stream video by switching them to a lower resolution sub stream. Specifically, my HikVision 4K cameras will stream when “Stream 2” is selected, but the quality is really poor (640×480). My Tapo C120 will also stream when I reduce the resolution from 2K to 1080p.
Interestingly, my Tapo C216 cameras don’t stream at all, even when I reduce the quality from 2K to 720p.
All of the cameras mentioned above stream using H.264, so the issue doesn’t appear to be limited to newer cameras that use H.265.
The last email I received from Athom said:
“Your tests strongly point to an Android/WebView video rendering issue that affects higher resolution H.264 streams on this specific tablet. We’re tracking similar reports and have shared your findings with our developers.”
It’s good that they’re aware of the issue and are looking into it, but it’s definitely not good that some of you have been dealing with this for six months and there’s still no solution.
Hopefully they can get to the bottom of it soon.
