Nice - finally some progress on this issue. Crossing fingers that a new version will be deployed soon.
I have the same issue. Hope for a fix. They display fine for a while but turn black after screen has turned off by no motion and turns on again (by the Fully app).
Edit: What fixed it for me was settings -->apps—>homey–>Battery–>choose ‘unrestricted’ in Android. Curiously my phone has this set to ‘optimized’ and the cameras play nicely with dashboard there. Different story with a Tab S10 lite though, which only wants to play ball with battery ‘unrestricted’. This will likely not help for many of the issues described in this thread, but great if it can help some with this issue at least.
Any update from Athom on this? Still getting that the feed is live but no picture on cameras
Hmm I have a similair issue it seems with the RTSP on Wyze Cam V4’s which work in various other applications. As detaild here; [Request] RTSP(S) Cam live stream support - #81 by Patrick_Dankers I have tried to get some attention it there.
Edit: Have a ticket open for it now. Will try and keep you updated here.
Same here. Don’t understand why they keep closing the tickets and not giving any updates
Just came here to confirm same issue on Reolink E330 with official Reolink app. Black image when streaming through cloud, normally working when connected locally.
Hope they will fix it soon.
I have the same issue with my Ubiquiti security cameras, tested on both iPad and iPhone
Running into the same issue on my new tablet with Android 16, 4 GB RAM, Snapdragon 6s 4G Gen 2 and Homey Android app 13.4.0.
HikVision and Tapo cameras just show a black screen, with audio only.
It works on my other two Android tablets, which have the same amount of RAM but slower CPUs and GPUs and older versions of Android. It also works fine on my Pixel 7 and iPad Mini 6.
On the new tablet where it doesn’t work, I logged into Homey through Chrome and all cameras work perfectly, both video and audio.
And now the best part. I remembered I had an ancient Android tablet running Android 7.1.1 with only 2 GB of RAM and a Snapdragon 625. That thing takes about 5 minutes to boot, lags so badly it freezes for several seconds as soon as you touch anything, took 10 minutes to install Homey and another 5 minutes to open the Dashboards and…
Surprise! All my cameras stream perfectly inside Homey Dashboards on that thing.
I’ve already turned off all system restrictions for the Homey app, allowed it to run in the background, disabled battery optimisation, disabled pausing when not used, etc. Nothing helped.
I can’t blame the tablet either. Every other app works perfectly, including the native HikVision and Tapo apps, which stream the cameras without any issues. VLC has no issues with streaming directly via RTSP.
Judging by the comments here, I shouldn’t even bother opening a ticket as Athom seems to just close them without any reply or solution.
Highly disappointing, as I literally bought this tablet brand new to use as the central wall mounted Homey controller.
It’s obviously some kind of poor optimisation or compatibility issue on Athom’s side, where the app gets picky about who knows what, and they are taking their sweet time to fix it.
Yeah, it is really frustrating. I have opened several tickets and provided all the relevant information. The original poster has also opened a few tickets. So far, the only feedback we’ve received is that the development team is investigating the issue and that it is a known problem.
I’m not sure what the best approach is for all of you going forward: opening additional tickets to bring more attention to the issue, or simply waiting for an update from Microsoft. Personally, I think the first option might be more effective.
I even bought a tablet to mount on the wall specifically for this purpose. It’s a shame that, after six months, this is still not working.
I’ve also opened a ticket and received some feedback from Athom. I’ve done a few tests for them to help pinpoint the problem.
I’ve managed to get some of my cameras to stream video by switching them to a lower resolution sub stream. Specifically, my HikVision 4K cameras will stream when “Stream 2” is selected, but the quality is really poor (640×480). My Tapo C120 will also stream when I reduce the resolution from 2K to 1080p.
Interestingly, my Tapo C216 cameras don’t stream at all, even when I reduce the quality from 2K to 720p.
All of the cameras mentioned above stream using H.264, so the issue doesn’t appear to be limited to newer cameras that use H.265.
The last email I received from Athom said:
“Your tests strongly point to an Android/WebView video rendering issue that affects higher resolution H.264 streams on this specific tablet. We’re tracking similar reports and have shared your findings with our developers.”
It’s good that they’re aware of the issue and are looking into it, but it’s definitely not good that some of you have been dealing with this for six months and there’s still no solution.
Hopefully they can get to the bottom of it soon.
Just to chime in, tested stream0 instead of stream1 on my end with the Wyze cams.
While those streams work in VLC, SmartRTSP Pro and the like Homey still only has black screen results. Tested on Mac, iPhone, Ipad.
With multiple people and brands experiencing the same on Homey … it seems kinda clear as where the issues is. Do hope someone can make some progress on this in the future.
Best to open a support ticket. The more people who report the issue, the more likely they are to prioritise fixing it (hopefully). Also, in my case, they asked me to try a few things and generate a diagnostic report from the affected device to help them narrow down the issue. The more of us do it, the more information they have.
Agreed, but at some point there has to be a statement from the team. Basically a fix would be great, of course, but that is not always as straightforward as it sounds.
This has been an issue for some time. And from all I have read regarding different brands, different apps, different streams it seems to come down to the way Homey handles the conversion, being it coded, being it protocol im not sure.
A clear acknowledgement of being aware and looking into it is also good for both support and the users. As this stops having same issues being reported again and again and having to run the, for a lack of better wording, script on support side for each and ever enduser.
Saving the team time, should give them more time on another front.
Saving endusers time, by giving them clarity outright, also gives a form of acknowldegement. Like ok known issue.
Perhaps a middleway for persistent issues we should have something of an “I am experiencing this too” counter, like other platforms have for such cases (if we have that please educate me). In which endusers could confirm the same issue, while providing a default set of things they should note (brand, protocol, etc.)
It is a Homey app issue. They’re aware of it and aren’t denying it. I only have this problem on one Android device, the other five devices (four Android and one iOS) work perfectly. Also, on the affected Android device, the cameras stream normally through the Homey web interface in Chrome. It’s definitely about how the app handles camera streams.
I agree, it would be easier for them to just point the users who report it to a “known issues” page.
There is one in the first post, the “Me Too” button. The problem is that every issue I’ve posted on these forums has resulted in other users telling me to open a support ticket, as Athom doesn’t monitor the forums. So the best way to get their attention and make it clear that this isn’t just affecting a handful of us is to open a support ticket.
