I have a 2023 Homey Pro and I am using several Zigbee modules from Robbshop (NL). These worked fine with my previous Homey Pro, but now I have an issue: each time the Homey Pro remotes, the connection to these Robbshop modules is lost and I have to reconnect them one-by-one again.
Some history:
When reconnecting them, a warning was displayed (I didn’t record it and cannot remember anymore) but the module worked fine. When rebooting the Homey however the connection got lost.
Robbshop recommended me (several months ago) to uninstall the Robbshop app and reinstall it. I didn’t like that as I am using over 20 Robbshop modules built-in in wall outlets, devices etc. So I postponed that action for several months. However, last week I did.
Now there is no warning message displayed anymore when reconnecting the modules. However, when rebooting the Homey the connection is still lost.
When pressing a module in the Homey app which is no longer working the following error message is displayed “Zigbee is aan het opstarten. Wacht even en probeer opnieuw” - in English: Zignbee is starting. Try again after a while. Waiting obviously doesn’t change anything and the module is still not available and has to be reconnected manually again.
I relocated the Honey; it now is close (< 1 m) to the modules; no change.
My Homey is connected using ethernet and my network connections are without issues.
Does anybody have an idea what I can do to fix this issue?
Hello, I have encountered similar issues with several Zigbee modules. I feel that this protocol is entirely unstable with Homey 2023 but seems to work well with the previous version of Homey. Personally, I have given up on using this protocol and will only try again after the support team has resolved the issue in a future update. Additionally, new Zigbee modules priced at less than 10 euros will be released by Ikea. For that price, I will test them again. I also believe it would be wise to contact support to address this persistent problem.
Thanks for your response Dudu_95 (and Robertklep too).
I think it is worthwhile reporting the issue to Athom, indeed.
Good to know is the fact that I never have issues with the Philips Hue devices, nor the zwave modules. I switched from zwave (Fibaro Home Center II) to Zigbee/Homey as my home contains too much iron blocking good zwave communication where-as Zigbee worked much better.
Interesting to read that Ikea is going to deliver Zigbee modules!
I just came across a topic discussing Zigbee issues, and it seems that the latest beta version has resolved the problem. Take it with a grain of salt, but in your case, it would be good to give it a try.
I had a Philips Motion sensor, SLM004, installed as Zigbee device with the test version of the app Hue without the bridge, which after some days always shows a red explanation mark.
After doing a PTP of the HP23, and bridge, the sensor is OK for already 7 days, en the bridge did appear in the ZigBee network in de developers tool.
So maybe give PTP a change.
It was not a Homey issue as Athom informed me.
The issue was with the Robbshop devices and has been solved with App-version 2.8.1. 16-DEC-2023. Everything works fine now. Thanks Athom for investigating and Robbshop for updating. Nice service!
For more info about App-version 2.8.1 see the link below to Robbshop.
Still problems over here with the 8 channel wall switch Zigbee.
Reconnect is not possible anymore also adding the device again.
The switches also not updating the battery level anymore.
I did mail Robbshop about the problem but didn’t receive a reply on the issue.
