Hi Andrew,
Please follow the link (blue colored text) on top of the topic preview @smarthomesven Sven shared here.
There’s a system in this forum 
Next, the first posts of App Topics often provide for setup info, FAQ, and troubleshoot sections.
When post your question, the developer gets informed as well. In general devs do not scan the forum for app related questions
So, continuing posting in this topic won’t get you any further.
(Meant to help you on your way, not to judge.)
