Hi, quite new here trying to pair my devices to my homey (early 2019). 3 cameras, 2 doorbells. Problem is that after installing the app (v2.13.0) I can only pair once. Cameras or doorbells. When trying the second time I get a network request failed. (ff5a346e-602e-42db-ba3a-5b66d7a45035). Authentication seems to be fine since I can easily go through repair…I tried: deinstalling reinstalling app multiple times, rebboting homey completely. Don’t know what else to do. app shows at ring as Android. Hope I posted in the correct place…
Additional: Downloading snapshots does not seem to work on the connected devices, web app reports: “An error occurred while loading the image”. Additionally I craeted a flow to retrieve a snapshot and send it to my synology Nas, but no file arrives there…maybe I’m really doing something (b3489545-44ad-413c-9e1f-575fd7b742c8)
Hi Michael,
Could you please stop the app, start it again, wait a bit and then send me a Diagnostics Report?
And I’m not sure what you mean that ‘you can pair only once’. The process is you add a device to your Homey after installing the app. The first time you add a device you’re required to authenticate, any time after that you should be taken to the device selection screen without the need to authenticate (providing there are devices left to add). Pleas elaborate.
Hi, what I mean with only pairing once is: I first pair doorbells (works fine), and after that the cameras, thats when it already fails, or in homey words, adding doorbells as devices works fine, after that I want to add the cameras as devices and that fails. If I do it vice versa after a new install and authentication of the app I can add the cameras, but after that, not the doorbells…here is the diagnostics of deactivation and activation again (fd825637-b127-485c-a873-ebe07d46297f)
not sure, but it seems there is maintenance work on home cloud, just was able to add the cameras and get snapshots…will wait till they are done and come back with news tomorrow…
Good it’s working now, but I highly doubt maintenance on the Homey cloud was related. The Ring app does need stable communication with the Ring cloud however, don’t know if there has been anything flaky with that.
Hi, had to do another restart on the app this morning since snapshots of the added cameras did not work and now it works like a charme…seems that I just picked the wrong day to start. By the way, do you know if there is a limitation of requests per day/week/month? Background: pulling snapshots for all 5 devices for my dashboard and would like to do this every 5 or 10 minutes. In other applications like snapshotdownload (github) via script this always ended finally (after approx. 2 hours) in an authentication failure. If it is not stopped then on short notice ring locks the account for days…Great work!
Hi Michael,
I’m not aware of a limitation, that said, I’ve not looked into it or do a regular pulling of snapshots for example.
Don’t know if anybody else is doing this and can share their experience with it.
Hi Danee,
thanks a lot for your fantastic work and fast replies, maybe someone else in this forum knows or uses it the same way…
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