Qubino app instability

[josjg]

Using Homey Pro version 3.2.0 with Qubino app version 3.1.1
I am experiencing some frustrating problem with my shutter devices and RGBW dimmers the last week. Cannot add a flush shutter (tried several) Homey says something like “problem adding device, please try again later” (using the Dutch version) and does that consistently.
I have a RGBW dimmer that extinguishes without command at irregular intervals, sometimes changing color… On top of that the support for the Flush 2-relay is severely reduced.

I re-installed the app, re-started Homey several times, reset the devices to factory setting and even reset the Z-Wave network, losing all my work.

Without including my RGBW dimmer nor my shutter relays, they work normally using the connected switches, so clearly Homey/the Qubino app is messing up things! Rendering my 399 euro Homey Pro basically useless.

I see several posts and reviews complaining about the Qubino app. Anyone else having similar problems, or maybe even having a solution?
I am seriously contemplating scrapping my Homey Pro and looking for another, more stable, solution!!

[J_Vries]

Same here

[JPe4619]

Maybe you have Mesh problems or other network problems, including very near Homey? Many posts on this forum about that, try to search for them.

[josjg]

Thanks for the suggestion, but what do you mean with “including very near Homey”? That one shouldn’t do that?
In the case of the shutter relays, Homey is about 3 to 5 meter from the relay. I noticed already that Homey shouldn’t be too far away, because apparently it needs to have direct contact with the device to be included and not via a mesh. But is there also a limit on how close it can be?

[JPe4619]

there is a “How To” for this:

[HOW TO] Adding a Z-wave device to Homey

Adding a Z-wave device to Homey This post is to try to help adding a Z-wave device to Homey. There is a lot of posts on the forums where Z-wave devices could not be added and where is stated that it must be a broken Z-wave chip then. Am not saying that’s impossible but most of the times it can be solved with below steps. If adding a Z-wave device is failing (for whatever reasons) then please try this below steps. Please try to follow the steps with love. Like where the PTP states to wait at …

[josjg]

Thanks a lot for pointing me in this direction.
I have added two shutter relays to the system using the PTP procedure. The first one with Homey real close to the relay, and the second with Homey some 3 meters away. Distance does not seem to be the big issue here. (as long as it is not too far away)
I was only able to add 1 relay at a time. Between relays the PTP procedure had to be followed.

I have opened a support ticket with Athom and added one of the logs I made. All in all the header of this thread is still very true: the Qubino app is unstable. (apart from the other issues like lack of support for the relay-2 energy and onoff)