Not able to reconnect Tibber home

[Rallmo]

Hi.

Not shure where to post this.

I have a Homey Pro and previously i had my Tibber home connected. But the Tibber app in Homey stopped updating price info. So I tried restarting the app with no success, restarted the Homey with no success. I then deleted the Tibber App in Homey and tried reconnecting it. But all I get is that Homey doesn’t find any units when I log in to Tibber through Homey.

In my Tibber app in my phone I’m able to disconnect and reconnect the power up Homey and recieves data there from the Homey.

It feels like the issue is on the Homey side of things. Has anyone experienced anything similar? Any suggestions on how I can resolve this?

Br
Rasmus

[Peter_Kawa]

I couldn’t find related issues @ the forum. I think you should contact Tibber

[HOWTO] Find app support topics or support links

(NL versie vind je hier ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → https://homey.app 2.Search for the app 3.Hit/c…

[Rallmo]

Awesome, thanks Peter!

Hasn’t had any problems with anything about my Homey so didn’t know where to go. I’ll try there!

[PierrePhilipson]

I have exactly the same problem as you, have they resolved it, and if so how?

Best regards, Pierre

[Rallmo]

There was someone else who had a similar problem and he posted in tibbers github, so I posted in that same thread as well. You can read what was said here. Fail when reinstall the Home device · Issue #49 · tibber/com.tibber.athom · GitHub

But in short the problem I had was that I connected my tibber home to Homey before my tibber account was active.