No support from Athom for a new HP2026

Questions & Help
1

Has anyone contacted support recently?

I reported, a newly purchased Homey Pro 2026 that wasn’t working, 10 days ago and haven’t received a response or any other support. Because of this, I can’t return the HP2026 either.

Regards, Manni

2

I would create a new support ticket. They should respond within a few days.

3

I’m sure it’s with good intentions, Patrick, but, AFAIK:
Please DON’T advice to create additional tickets in order to “nudge” support. This increases the load and response times.

Penalty: the original ticket is moved down the waiting list.

@Manni : when you create a ticket, you’ll get an automated acknowledgement within a few hours;

  1. When you didn’t: first check your spam folders
  2. When nothing’s there, log in to https://support.homey.app/ and go to “Requests” by tapping your avatar
    Screenshot_20260216_215024_Ecosia
    Screenshot_20260216_215024_Ecosia1080×2034 130 KB
    • If you don’t find your ticket: obviously something has gone wrong, create a ticket and check it a few hours or a working day after that
    • If your ticket is present, and two weeks have passed:
      You can create an additional ticket, and refer to your original ticket with it’s ticket number.
2 Likes
4

Have you created is as Warranty claim? Normally those has priority

5

Yes i did.

Now, after ten days, Athom has finally responded with a suggested solution, which has already failed three times. Now I’m waiting again…

6

What exactly is not working btw ?

1 Like
7

Zwave devices are not working after restoring Backup from hp2019. Btw they have answered meanwhile, and told me that there are more reports about that and they are investigating.