I’m running: Homey Protect app 1.9.9 UniFi Protect 7.1.75 Camera: G6 Instant Symptoms: snapshots work detections work camera is online Protect shows live video correctly Homey live view stays black everywhere (mobile app, web app and dashboards) Other cameras (G6 Turret etc.) work normally. camera_connection_status = true camera_recording_status = true RTSP stream exists. Re-adding the camera, restarting Protect and Homey app, changing encoding settings and rebooting the NVR do not solve the issue. Could this be a G6 Instant compatibility issue with Protect 7.1.75?

Report your issue here: [image] [APP][Pro] Ubiquiti UniFi Protect Apps Features: Use your UniFi Protect cameras as motion alert sensors. Monitor your UniFi Cloud Key’s health in a dedicated, new UniFi Cloud Key device. Supported device models: UniFi® Protect (Network Video Recorder): UniFi® Cloud Key v2 Pro UniFi® Dream Machine Pro (UnifiOs) UniFi® Protect Network Video Recorder (UnifiOs) UniFi® Video Camera G3 series: UVC-G3 UVC-G3-AF UVC-G3-DOME UVC-G3-FLEX UVC-G3-MICRO UVC-G3-PRO UniFi® Video Camera G4 series: UVC-G4-PRO UVC-G4-BULLET UVC-G4-DOORBELL …

Could be related to this reported issue [image] Since Homey Pro 12.12.0 black screen on live camera's in dashboard Questions & Help Hi all, Since the Homey Pro 12.12.0 update I have a black screen on the live camera’s in my dashboard on iOS in the Homey App. On both internal network and when I’m external. Only live audio in the Homey App for the camera’s are working internal and external. Snapshot is working without problems. On the webbrowser via my.homey.app the live camera’s are working internal and external. I am using the ONVIF Camera app in Homey and live camera’s was working but only internal before the 12.12.0 upda…

Please set encoding to ‘Standard’ and install the latest test version.

Did you end up figuring out the problem? I have the same issue

@Krollen I’ve been debugging a similar issue with my doorbell, and my conclusion so far is that you need to set standard encoding and custom framerate of 24. If you are viewing from a different network open up port 8555 from your client network to Homey or the network your Homey is in.

No live view G6 Instant camera

🇳🇱 Nederlands (Dutch)

smarthomesven June 3, 2026, 11:27am 2

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No live view G6 Instant camera

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