I have bought a few Niko zigbee wall switches (2 and 4 gang), but keep having issues. Connecting them works flawless, but after a while (sometimes an hour, sometimes a day, sometimes longer) only the first button of the switch still works, but the other buttons don’t, I tried to repair but then it says it is not the same switch, so I have to delete it, repair it and repair all the flows again, it is becoming so annoying that I am thinking of taking them all out again (I had FOH switches which worked great but I wanted to take out the Hue bridge completely, so I replaced them with the NIKO switches). I got answer from Niko that they heard of this issue before and only happens with the Homey 2023, anyone else has this issue? (Or knows how to solve it??)
Still weird that the first button keeps working, i would imagine if it would loose connection, it would loose connection completely, and not just 2nd, 3rd and/or 4th buttons.
But let’s hope the update will solve the issue…
Ah, you’re right, my bad.
It can be an app issue, while the generic zigbee driver supports one switch each device, that part seems to work.
So, I’m afraid we can only report back to Niko, and say: only Niko has problems on Homey.
Same as this topic
Hi guys!
I thing that I find a solution…
Before add a device push buton program on the backside until you get the bleu led.
Remove the battery.
In homey add device and when Homey ask to push 3 times on the bottom left button. at this moment add the battery.
For me when added the batterey the device has been add to homey.
I have reboot Homey and all the 4 buttons are still working.
I have send an email to Bob from Niko with this workaround… Wainting his answer.
I have the exact same problem as that @Arjan_Neet described. However for me it only seems to happen with the Niko 552-72014 (fourfold socket mounted) and not the Niko 552-72004 (fourfold wall mounted) switch.
Initially I replaced the switch under warranty, but just last night the same problem happend again with the replaced switch.
@Matthieu_Fiasse did you ever get a response from Niko on this?
Hi Jan,
I gave Niko my solution, below is their answer
“That is quite an interesting finding, however, this might just be luck. We will most certainly be investigating this soon, but please let us know if for some reason the button does misbehave again.”
But I can tell you that since October 15, with my solution the switch still works correctly.
Hi @Matthieu_Fiasse, I have the same issue with a 552-72004. I tried your method, but I’m unsure if I have to reset the Niko switch or not.
Trying your method, by inserting the battery when Homey wants to pair:
- Did reset: It couples normally, but same as before, after Homey restart buttons 2,3 and 4 are not working
- Did no reset: Niko button does not want to pair (although it starts making some progress, the pairing will always timeout)
Can you describe in detail how you coupled yours again, and survives a reboot?
Can you try this?
Actually for me this method with removing the battery did not work, the button just wouldn’t pair that way, but I did pair it the default way a few weeks ago just to try it once more (thought maybe it could be solved in a update), and to my surprise all buttons have been working since then, hope it stays that way.
This is what I tried. I can add the button again fully working, but it doesn’t survive a Homey reboot.
Can you try to reboot Homey and see if keeps working? (maybe it wasn’t rebooted since then)
I reboot my Homey every week for performance reasons.
:-s
it actually did reboot because I get a message when it reboots (for a firmware update etc)
@SecuJake you’re not alone. I have the same issue, button works after a reset and pairing until there’s a reboot of Homey (for a firmware update).
Yesterday I passed on my details to Niko support and they promised to relay the information to their R&D department. I’ve also sent them a link to this forum thread.
I’ll give an update once I hear from Niko.
Hi,
Since last update of firmware of Homey Pro, all my Niko items are flashing red 
In past, reboot multiple time, power off/on, restart Niko apps solved the issue but now still 2 days … all stay flashing 
This happen not with all firmware upgrade, and we some always problem
Hi, Same issue here after a reboot. Only button one works. I will try to repair it this evening.
last week my switches stopped working again, same issue as from the start, only button 1 works, strange that it had worked for so long even after firmware updates, I guess tha last update messed things up again.
I reached out to them from the start but they just told me that they do not support any kind of questions of integration with other systems than their own…
