I have a Homey Pro running lates firmware (v12.2.1). I have just bought the GU10 White (3802965) and Colour (3802967) and are unable to add them to Homey. I can add them to other gateways, so the bulbs are working. I have one Zigbee device connected to Homey and that was added without any problems…

Have you tried factory-resetting the lights?

Yes, but no difference in behavior. It looks like Homey can’t detect the bulbs at all (other non homey hubs detects them right away).

That has not helped either unfortunately. Also waited a while after pulling the plug so that all apps should have had plenty of time to load.

Resetting the lamp and then immediately pairing to Homey. As soon as you pair the lamp with another bridge, you have to reset the lamp again before pairing to Homey.

[image] Rmb: the Hue lamp But this is about Namron lights?

Right. However, Zigbee lights can only connect to one bridge at a time though? I removed the word Hue from my message.

I already asked about factory-resetting the lights, and it didn’t fix the problem.

I know, but I got the idea that after resetting all kinds of things are tried, including connecting to other bridges again. So I mentioned this just to be sure.

I have opend a support ticket with Namron and Homey to see if they can figure it out. It does not matter if the bulbs are brand new and unused.

Namron – unble to add Zigbee GU10 bulbs

Questions & Help

robertklep December 15, 2024, 12:44pm 4

Try a reboot or PtP of your Homey.

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Namron – unble to add Zigbee GU10 bulbs

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