My Bridge does not start up at all

[Geir74]

Hello, I might be stupid, but shouldn’t my bridge start up when connected to power?
I’ve tried different power sources and cables. I tried to open a ticket via developer tools, but the button “start ticket” is not there.

Is there a better place to get support?

[Peter_Kawa]

Hello,

It is not really hidden

hit ‘(?) Support’

Or:

[HOWTO] Get in contact with Athom / Customer Support

This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support: Go to https://homey.app/en-us/support/ Note Depending on the category you picked, there’s a non-skippable field called “Homey Diagnostic Report ID”; When you don’t have or need one, just enter None or a dash or the like: [Screenshot from 2022-10-20 17-08-06]

[Geir74]

Thank you, I had found those, but they weren’t working for me. Got it sorted now.