MULTIPLE ISSUES WITH 2023 to 2026 migration

Questions & Help
1

Hi Homey Pro Jedi’s. I’m still very new to Homey Pro but had all my devices and flows working fine. Thought I was being clever to buy a 2026 and it’s all gone horribly wrong with lots of AQARA devices not working, matter plugs not repairing and flows not working which is obviously linked to the devices.

still waiting for support to make contact i’m not sure how we’re going to be able to sort this all out over 1000 emails backwards and forwards.

if any Homey Pro Master Jedi’s want to help. Let me know :smiling_face_with_three_hearts:

2

Hi there,

I have the same problem. My migration from Homey Pro 2016 to 2023 was totally smooth—all Zigbee devices showed up, connected, and worked fine.

However, moving from Homey Pro 2023 to the 2026 model has been different. All 150 Zigbee devices appear to be connected and look fine in the UI, but they aren’t actually connected. They randomly disconnect and need to be re-paired (after re-pairing, they work correctly).

This is happening with my IKEA switches and sensors, but it even happened with a Hue Go lamp.

I’m wondering if this might be because Homey 2023 ran on NodeJS 22, whereas the new 2026 model shows in the settings that it runs on NodeJS 24.

3

Pro 2026:
I had to reset zigbee 4 times in a row, before I could finally add the zigbee device (my restored backup didn’t have any zigbee devices!);
–Factory resetting a new Homey is always a good idea as well.
– You’d know zigbee & Thread use the same chip → Preferrably don’t mix these two protocols

I would advice to perform these steps:

  1. Set your wifi 2.4GHz channel to preferrably 1 or 6 or 11 (NO auto-channel!)
  2. Factory reset Homey
  3. Reset zigbee
  4. Restore backup
  5. Reset zigbee
  6. Reset zigbee
  7. Reset zigbee
  8. Now re-pair zigbee devices, by right-click > Repair or, when not available, by pushing the pair button of the actual device.
    Bear in mind battery operated devices need to be kept ‘awake’ by momentarily pushing the pair button every other 1 or 2 secs.
  9. When everything is up & running, I’d create a USB offline backup, and next at minimum once prior to every firmware update (in order to revert rather painless in case there’s no quick bugfix).
    Cloud backups can’t do that, they not save the firmware!
1 Like
4

Thanks Peter. Appreciate it.

I have a number of disabilities which is why the homey Pro is great (when it works to support me) but doing all of these things is just so so stressful for me.

I’m hoping that the support team will help me.

thanks