Issues with Aqara FP300

Devices
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1

Hi all,

I recently purchased the Aqara FP300 presence sensor, partly based on it being listed as a supported device on the Homey website. I’m running Homey Pro 2023 and have paired it via Zigbee using the Aqara app.

The sensor pairs successfully and shows an initial presence/no presence state, but it never updates after that — no matter what I do in front of it. I’ve tried the following:

  • Restarted the Aqara app multiple times

  • Re-paired the sensor multiple times

  • Tested the sensor right next to the Homey Pro (so signal isn’t the issue)

  • Updated the FP300 firmware to latest via the Aqara Home app on my phone (connected via Bluetooth)

  • Checked the Zigbee developer tools — the sensor shows TX/RX activity (399 TX, 11% error rate) so it is communicating

The sensor works correctly in the Aqara Home app, confirming the hardware is fine. I also tested via Matter, but that only exposes basic motion detection and loses the presence/zone functionality.

Running:

  • Homey Pro 2023

  • Aqara app: latest version

  • FP300 firmware: latest

Is this a known issue with the FP300 Zigbee integration? Any fix or workaround would be appreciated.

Update: I should also mention that I experienced the same issue with the Sonoff SNZB-06P presence sensor prior to purchasing the FP300 — it also paired successfully but never updated its status in Homey. The FP300 was purchased specifically as a replacement after the SNZB-06P didn’t work. The fact that two different presence sensors from different manufacturers show the same behaviour makes me wonder if this is a broader issue with how the Aqara (or Sonoff) app handles presence state change reporting on Homey Pro mini.

Thanks

2

Given the TX error rate: how far is the sensor located from your Homey or other mains powered Zigbee device(s) that might act as a router/hop for the sensor?

3

Hi there,

I tested it right alongside the router and it was giving the same poor performance.

4

Just to be sure: by router I don’t mean your WiFi/internet router, but another Zigbee device that serves as a Zigbee router in the Zigbee mesh network. Like a Zigbee smart plug.

How far is the FP300 located from your Homey and are there any Zigbee routers in between that distance?

5

Yeah, sorry I meant the Homey.