Hello :slight_smile: I’m trying to contact the athom’s staff without success via info@athom.com , have you another idea for me ?

ahahaha yes it’s a business question ! Maybe they just don’t like my question :joy:

Thank you @CyberSponk but I forgot to say it was for a business question and that’s also the reason I choosed this “Off-Topic”

Same here :frowning: Ordered homey pro saturday. Site claims “order before 17.00 > delivery next day” So i expected sunday delivery ( site does not say next working day ) Send mail sunday … no response … no tracker … monday no response no tracker. Placed comment with support … still nothing. So …

[image] Julien_Moors: Hello :slight_smile: I’m trying to contact the athom’s staff without success via info@athom.com , have you another idea for me ? Maybe a stupid question, but when did you mail them? Oh, and btw, Homey doesn’t have staff, Athom does however… :innocent:

[image] Dennis_H74: Same here :frowning: Ordered homey pro saturday. Site claims “order before 17.00 > delivery next day” So i expected sunday delivery ( site does not say next working day ) Send mail sunday … no response … no tracker … monday no response no tracker. Placed comment with suppo…

Ordered at athom.com directly. €399 paid and deducted from bank Mail send to info@athom.com And yes i did get the order confirmation. The order is “pending” at the website (Wordt verwerkt) since saturday Wanted to switch from homewizard to Homey. I doubting now if it was a good choice …

[image] Dennis_H74: Mail send to info@athom.com Info is for other subjects. The correct address will be support@athom.com . Maybe also try to tag @Bram , the support manager, so maybe he can look into this.

Yup i did this afternoon. Not @Bram of course. Hope someone will respond tomorrow. Not a very clear support subject about “ordering” also. Think i sellected “algemeen”. Did not find the support email also … just the form thing on the website Sigh

[image] Rocodamelshekima: Info is for other subjects. The correct address will be support@athom.com . “info” is for “business” , and buying a Homey is just that. Besides, has Athom really grown that much that the person behind “info” can’t forward an e-mail to “support” if so required?

How to contact Homey staff

Off-Topic

CyberSponk May 20, 2019, 4:54pm 3

Think the easiest and best way is to contact the Support-Team: https://support.athom.com/hc/en-us/requests/new

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How to contact Homey staff

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