Since 02:00 on 10 december none of my devices is recording effect (watt) in insights. I have written to Atom about this but I don’t seam to get an answer.
This issue goes across all my devices and only on this type of data. Everything else is working fine, even kWh. The strange thing is that I can see the current usage in the dashboard of the device and that it is changing constantly. I also use Power By The Hour and that app does record the watt usage correctly. I can also read the usage in the devices native app such as Shelly for example.
I have restarted the homey many times and added new and re-added devices which gets the same issue.
You provide very little information. Which Homey model do you use? Which firmware is installed? Which specific devices are you talking about (manufacturer, type, protocol)?
However, even if no one here on the forum can help you even with this information, these are some important information for other users who may have experienced the same problem.
What I do know is that the Homey firmware v12.3.0-rc.7 for the HP23 was released on December 10th. Maybe it has something to do with that,
Hi and thanks for your answer,
Might have been missing some information here yes. I do have a Homey Pro (Early 2023) with version 12.3.0-rc.10 installed. I have changed the settings to not install beta updates in the future.
You might also be on to something because I think that 10 december was the day they presented the Energy dongle and tab and I wanted to try the energy tab and changed setting to install this beta. This did not work as I also have to be a part of the iOS Test Flight which was full.
That’s, even considering the X-mas break, way too long when you wrote them, like, half way December?
How did you contact them if I may ask? Because https://homey.app/support seems to be the only valid way
