I can only really speak from experience here, but the situation you describe is something we most often see with Homey connected to a mesh Wi-Fi network. What typically happens is that Homey starts roaming between different access points, causing a brief interruption in connectivity during the handoff. Since Homey usually maintains multiple long-lived, continuous connections both locally and through the cloud, even a short interruption can sometimes cause issues.
I ran into this myself when I first started using my Homey Pro (Early 2023). It was positioned relatively close to the Nest Wifi Pro unit in my living room, but for some reason it kept roaming between that access point and the one in my bedroom. I wasn’t able to force it to stay connected to a single access point, so I eventually switched to the Ethernet Adapter, which completely resolved the problem.
That said, every network is different, and there can be hundreds of variables at play, so it’s difficult to say with certainty that this is what’s happening.
Just to be sure, I’ll also check with our mobile app team to see exactly how the app establishes and maintains its connection to Homey.
