I’m currently in discussion with Athom support, but if they aint gonna fix this (I want my phone charger back for its original purpose) I’ll have to return it under warranty as this is unacceptable.
I think its a coinsidence that changing power supply gives less reboots. The restart did not stop with me despite 65W laptop charger. Beside i see the red led indicating that homey has crashed. Considering i factory resetted 4 times already and switched power supply multiple times i get the feeling that the reboot cant be user error or due to device usage. It just bothers me that every problem reported is replied with “try resseting or change powerbricks”.
This way the problem does not get the propper atention or a reasable timeline for fix
They are gonna send me a 2nd homey to try with the power supplies and with my local backup. So far I cannot complain too much about the aftersales, however, it is troublesome how much manual labour this has become.
I found a tweak that works. Now Homey has been working four days in a row with no unwanted restarts and no errors. I found a better charger with a high amount of watt and I schedule a restart of the Homey every night.
Please do not consider this tweak as a solution.
Is it a warranty issue or will there be an update to solve this? I cannot see how issues with a too small charger will be solved by any software update… Sending a new same sized charger will not make a difference, as seen elsewhere in this thread.
Please advise what to do, so I can get my bigger charger back.
I have the same problem, offline every 2 hours. Purchased December 2025.
I’m still trying to figure it out over here and I’m trying to verify a theory. I think these adaptors are pretty sensitive to voltage dips. Currently trying on an entirely different breaker group to find out if this stops it. (much less devices on it). Even though Insights is a bit slow, I’ve now setup my homey behind a Ikea Inspelning plug and I let Homey note when the voltages picks up a new low (215/213/211/209V).
So far I got 1 reboot with a positive hit on 213V (which actually isn’t shockingly low, less then 10% drop). However, if it happens just for a 10th of a second that it actually drops lower, Homey might not register it.
So still a working theory at this point.
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Today my power supply stopped working, it’s dead. I took a universal USB, we’ll see if it works better.
To follow up, no its not the power supply with voltages drops that trigger it. So far I am a little unsure, however, the location of the Homey seems to influence the situations. Running it on a different breaker group, the reboots still occurs on that locations (running with an extension cable from another wall outlet). Relocating the Homey without unplugging it and placing it in another room does stop rebooting (temperature of the reboot location is only 2 degrees Celsius warmer, at 22c, well within operation temps). So whatever was interfering with the Homey (although there isn’t a single wireless device nearby) is not interfering with it in another room.
I’m going to close my investigation as the reboots no longer appear on this new location.
I have the same issue with Homey 2023 randomly rebooting after the v12.10.0 update (updated somewhere in December 2025). I also noticed that all my Insight data—temperature, humidity, etc.—is gone. Whenever I try to check the insight history for one device, like temperature, Homey always shows “Timeout 10000” and then reboots with a red flashing light. Are you experiencing the same problem? I have a case open with Homey support, but they keep advising me to reset Homey using USB and recover it. I even bought a new Homey 2023 and restored my current backup, but the issue persists. So, I don’t believe it’s a hardware problem—it’s likely the latest software update. What do you guys think?
Hi,
I don’t know if this is related or not but I have since dec/jan seen random reboots from an otherwise stable Home Pro 2023. When I looked today the Home Development said:
| rebootReason | “unexpected”’ |
|---|
Not sure if it is, mine was doing it straight from the box.
You could look into interference, something thats could be blocking or reacting on the signals.(checked the power supply? Searched for RAM or CPU peaks? Have you start using new apps, devices or flows from that point?)
