21.06.2023 00:46 Package was picked up
Order #414*** (NL) has been delivered.
Order 75***
I read the chain and queried why i had not receiced an update. I sent an email to athom support on 20th June, they reply on 21st apologising saying it was an error and would be sent asap. Tracking email received one hour later. Destination Switzerland
Recieved a notification: Order 77xxxx has shipt to NL
Order #857xxx label created with DPD for Germany ![]()
Your order #776*** has shipped. 21/5 besteld.
De laatste maanden ging het steeds slechter mijn Homey (Early 2016). Deed bepaalde dingen niet meer en werd vergeetachtig. Hij is gewoon op denk ik. Na ruim 6 jaar mag hij genieten van zijn oude dag. Als hij maar af en toe wat kan zeggen en een kleurtje geeft dan ben ik tevreden. Voor de rest mag hij uitrusten.
Your order #776*** has shipped. Ordered 21/5.
In recent months, my Homey (Early 2016) has been getting worse. Stopped doing certain things and became forgetful. He’s just gone I think. After more than 6 years he can enjoy his old age. If he can only say something now and then and give a color, I’ll be happy. He can rest for the rest.
(vertaald via google translate)
My order was updated by UPS to say it was delayed. Looks like they have charged double VAT and admin fees (£71.76) for delivery to the UK, despite me confirming with Athom before ordering that this should no longer happen (apparently they should have now fixed the paperwork).
Athom promised to refund all fees should this happen, so incase anyone else hits this snag in the UK, make sure to send your bill to Athom.
Otrzymano powiadomienie:
Zamówienie 77xxxx zostało wysłane do Polski ![]()
Order #555*** (HU) has been delivered.
Order #857xxx delivered to Germany Today ![]()
Order 1072xxx has shipped.
Placed it 21/6/2023 so less than a week ![]()
order no #461XXX delivered today to Sweden.
Order 784XX arrived to Sweden today ![]()
Order 1097xxx has arrived.
Placed it 24/6/2023, arrived 30/6/2023 to Slovakia ![]()
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Order 1144xxx ordered 29/6, shipped 4/7, expected arrival 6/7 in Denmark.
Order #376*** arrived today and it seems to work (its updating right now), but the unit rattles like a box of matches (considering what this thing costs, i`m not amused.) ![]()
(Ordered 21/4/2023)
https://homey.app/en-us/wiki/hp23-early-access/
Known Hardware Issues
Rattling sound — If Homey Pro makes a rattling sound when shaking it gently, please contact our support team for a replacement.
Contact support, known problem. Too bad you will have to wait a little longer.

