Yeah, I have an external watchdog running on an RPi and when the Homey becomes unresponsive to ping, it restarts the PoE port on the switch where Homey is connected. But we shouldn’t need this.
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My homey was also crashing and ending in a red ring.
By coincidence i find out my problem was solved after i changed the powersupply.
The default (faulty)powersupply was creating that homey crashed everytime.
Just my 2 cents
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I had a lengthy troubleshooting session with Athom Support and eventually came to the conclusion that there are too many apps running causing backups to run out of memory and crashing the whole system.
Yes, because the way they do the backup, needs to be improved / changed…but I had that experience also with old Homey 2019, even the system is different, reboot prior to the backup usually helps. So I would recommend either to disable some non-essential aps at 00:45 and re-enable at 02:30, expecting backup may happen between 01:00-02:00 or simply schedule regular reboot.
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What’s the error message, Tapio?
My Pro19 is heavily used, but no backup issues
I only had backup fails when I had too much storage data, like multiple voice files, and Insights going out of control: 450MB storage data.
In these cases, backup service did not have enough free partition space to create the temp zipped file.
Hi all!
Since about a month my Homey crashes almost every night when it performs a backup.
It also happens when the backup is triggered manually. Without making a backup everything works fine but about 9 of 10 backup attempts leads into a crash and the red pulsing homey.
The support doesnt reply since weeks.
Did somebody else experienced that ?
Thanks
Yes, various people have reported crashes during the night, around the time a backup would be made. It was either due to not enough RAM, or not enough available storage space, not sure, but you might be able to search for it.
Did make some search but did find any similar issue.
Here are a few I could find:
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That’s not normal - what is the status of the ticket ?
Not sure how about how to find out the status of the request. I only got a standard reply that the request was received. Thats it.
Status is open
So if there is no update - response for weeks, feel free to update this ticket asking for update.
I did it two days ago.
A few weeks wait starts to look like ignoring or “forgotten about”,
but one could risk ending up last in line when requesting an update.
Athom mainly works with “no news, no update”.
That’s indeed a risk but so far, based on my experience, it’s rather selective then “automatic” 
I’m sure it’s not automatic
Exact the same thing since a month.
