Good morning!
I cant add my Relink doorbell as a device in homey. the app keeps coming back with the message: no new devices have been found.
Any suggestions?
Kindest regards, Peter
You should report your issue here:
a few things to consider:
Is it connected via NVR or reolink hub?
Does it work in the Reolink app ok?
Is it connected to the same network/subnet as Homey?
Does it have a static IP? - it should
Do you have other Reolink cameras working?
Do you have the HTTP, HTTPS, RTSP, ONVIF ports and options enabled in the settings?
Dear Paul,
Thx for responding. Pls find my responses to your questions below.
Is it connected via NVR or reolink hub? No, only the reolink app and surveillance station app on my Synology nas
Does it work in the Reolink app ok? Yes, very well
Is it connected to the same network/subnet as Homey? Yes, it is
Does it have a static IP? - it should. Via DHCP, both camera’s get assigned the same IP address every time they connect to the network
Do you have other Reolink cameras working? Yes, a PoE doorbell and a CX820
Do you have the HTTP, HTTPS, RTSP, ONVIF ports and options enabled in the settings? Yes, I have
I’ve added the CX820 just this afternoon and I gave the same response in homey as the doorbell.
Looking forward to your response!
Kindest regards, Peter
Apologies for the delay, Ive been away 
Have you had any further progress on it?
Since you answered yes to all of those questions, I dont know what else could be causing it. Perhaps best to log an issue with the dev of the reolink app as previously suggested
It does sound like a network issue though
My reolink doorbell (and other cameras) is connected via NVR and works without issue
I also have one other connected via WiFi which works
