Seems athom made a 2026 pro version. New option get this and start from scratch (again). If i have to do factory reset to get it working again I might as well buy the newer version.
Jeej new firmware 12.10.0 arrived. Letās give it a try and hope it fixes it. Going to try after work. If not iām going to claim waranty and see if they can give me the new homey pro 2026, with extra payment or just swap it.
ehm.. nope. still crashing, logfiles not accessible due to crashing. update firmware stalls at verify. Backup worked although useless and questionable.
Factory reset worked. Reprogramming everything again. It is functional again. Lots of API errors and installation errors and bugging android app comes with it. So far iām pretty annoyed by it all. Since 2019 pro a lot of issues and 2019 one crashed beyond repair. Now this 2023 crashed. Both just before the newer version is for sales. Coincidence? It makes me wonder.. No need to crash it athom, if you make it a painless free experience I buy any new device you bring on the market. So far I have all versions, including dev builds. I think i spent enough on this crap to at least have a decent failsafe mechanism.
I have the same issues since the 12.10.0 update couple of nights ago. Had to factory reset and restore a cloud backup from some nights before the update. Worked fine over the night but started crashing again late morning after when we started accesing the Homey from app or web-if. Works fine again 10-30 minutes after hard reboot before starting crashing again.
I guess something in the 12.10.0 update doesnāt play nice with something in my setup. Uninstalled all not necessary apps and disabled all not necessary flows but it still crashes. Flows still seem to run and work and the Homey answers to ping but both app and web-if says Homey not connected. Tried both wired and wireless connection but results are the same.
Yup, join the club. It seems related to memory issues and high cpu usage as well as more power drain by the radioās. From what I figured out so far thereās an increase of traffic on the zigbee radio and corresponding apps randomly crash on driver install. To make sure it has enough power i checked the powersupply again. If I run homey on my 2.4A 5v powerbank everything seems ok. Running for 2 hrs. If I run it on homey usb adapter it wonāt start 100% of the time. Swapped powerbank for cheap china multi adapter same sh!t but takes longer to crash. Finally I swapped the homey usb cord for my Samsung phone one. All good for a 18hrs so far. Therefore I conclude the homey powersupply is inadequate as well as itās provided cord. It was allready the newer version that was supposed to be good. Ended up in using my samsung galaxy 24 ultra charger cord and my old samsung 5.3v 2A usb charger from a samsung note 6. So far all good even with stressing out the zigbee and z-wave networks (running flow with a shitload of switching while rebuilding networks). This all on 12.10.0 stable firmware.
Mind that on 12.9.0 i didnāt test it. Going to put a backup back from the time it crashed this evening. And after upgrade to 12.10.0 if it willing.
As webservices concern they run in a separate container, so probably this crashes. It will attempt to restart a number of times then the process is killed.
Anyways thnx for sharing and not make me feel alone in this. Much appreciated.
I have also noticed a difference in uptime between different USB power supplies and USB-cables. Also that with the USB- ethernet adapter the Homey crashes faster than on wireless.
Iām waiting for a Ugreen 30W USB 5V/3A charger and a Ugreen USB-C cable from Amazon tonight. I will report back on the results.
However, all this is not because everybodys chargers and cables suddenly stopped working but from an āupdatedā firmware from Homey. I hope they see all this and releases a fix soon.
I experienced the wifi keeping disconnecting at intervals as well but that was around the time of firmware 12.1. Later versions it had stable connection. Just the z-wave had network congestion a lot. As for the powersupply, it could be it drops below a certain voltage causing problems. Usb cable have build-in resistors to determine if it can handle power and whether it support PD or QC3 etc. Since it take a long time to manifest it might as well be the voltage regulator in homey itself that overheat and fail at some point. But yeah thatās for athom to figure out, not my job. Speeding up processes and more radio interactions also up the power drain, which is related to the firmware. If it crashes on some process then it tries restarting them and end up in a red ring after some time. This causes processor etc to run on max for quite a while, heating up things, but as I run mine for several days on a red ring it shouldnāt be the issue here. Powersupply and cable deteriorate after time , but I use my 14 yrs old ones and it works fine. The homey provided ones , even the newer model, seems of worse quality then regular ones from aliexpress that costs around 3ā¬. My hp23 runs still ok after 1,5 day now on the samsung adapter+cable. Going to try and put the 12.9 backup back on it tomorrow and see how that fares. All in all i guess it just a combination of factors causing this inconvenience.
Same issues here, I just bought my Homey 2023 3 weeks ago and it keeps rebooting, multiple times a day. It came with the newest adapter, the HY0045, 5V/3A. I didnāt really notice this issue during the setup stage in my first 1,5/2 weeks, but after a while it became noticeable. It was happening on the previous firmware update as well. So far I have reinstalled the FW via USB, no succes, reboot within 45m.
After the latests reboot Iām currently monitoring CPU temps and core voltages with the sysInternals app.
I too have a chrashing homey, however, i seem to have located my issue, and maybe the issue of alot of people, do you guys have the youless app installed?
since i disabled my youless app, my homey is stable again.
now im also experimenting with self hosted homey, installed youless app, and what do you know. its no longer available and chrashes.
This is worth passing on to Support.
From what I know Athom checks app updates prior to publishing.
On the other hand, fine running apps suddenly canāt run well on new firnware versions
When everyone with these crashing Homeyās lists their used apps, maybe thereās more to find.
That wonāt change a thing, when it comes to firmware downgrading.
The cloud-backupās ārestoreā procedure just downloads and installs the latest live fw , or the last RC when you had enabled āexperimentsā during the backup procedure.
Only by using the offline backup tool you can restore previous live fw versions.
So, I recommend to always backup to a PC before updating fw
I think its not an app issue, but the update 12.10.0 In combination with some apps. so this woulndt have triggered in a test a year ago. had contact with support and will also share this find Yes,
After this weekend Iāll try a clean install after factory reset and just let it run for a day or 2 without any apps or devices connected and see what happens. It might be hardware related as Iāve no idea if it ever run without reboots. Itās only been 3 weeks since I purchased this Homey.
From what I read and noticed it seems to be something in the network stack. Probably the introduction of the self-hosted server stuff. As I removed apps that communicate directly to driver core, like device properties and battery levels, it seem to run stable now for a good 2 days.
Nothing out of the ordinary tbh, its however, its runs around 60.3 everytime it crashes, however after booting it runs even hotter at 63.5 degrees celsius. Iām just looking for discrepancies or patterns as without logs Iāve nothing to look into.
It can handle 90ā° C so nothing unusual there. Logs you have to root homey to get acces. Itās not much to go on as @robertklep mentioned before.
edit:
Take it from me that the problems lie in self-hosted-server and driver software. Without any app that is poking in drivers directly hp23 runs fine. This besides the strange powersupply problem.
Interesting find, can you please give some examples of what apps you uninstalled that did this? My HP23 is running better after I uninstalled the Smart Gateways app that logged my P1 energy meter. After this I have longer runtimes without crashing. However it still crashes too often to be usable.
I have also noticed that it doesnāt save any insight data. Not even latest hour data or older data before I started having problems a week ago.