our non-profit music school has a Homey Premium subscription which serves our level of requirements just fine. However, if something falls over - which is not a rare case - it is very tedious to find appropriate solutions in the Community Forum: many suggestions and apps are only applicable to PRO. It would help a lot if there would be a mechanism to filter out contributions not applicable in Premium.
An Example: our Tapo devices don’t work anymore, the connection of the default app to the Tapo api is very erratic - the community suggests installing the Tapo App by Tudor Popescu but this requires PRO.
Yes, there is the PRO-tag, but it is used inclusively. Also just adding a ‘Homey Premium’-tag does not necessarily help as PRO-users would not be able to judge whether their suggestion also works with Premium - probably only developers or forum moderators could tell …
What to do?
Hello,
There’s multiple issues why it’s hard to distinguish forum posts with fixes/solutions from Pro and Homey Cloud models, starting already with your description, being ‘Homey Premium’. Besides Homey Premium, many users tend(ed) to call it wrongly ‘Homey Bridge’ (even if used without a Homey Bridge).
Athom didn’t make it clear in the first years, because we were supposed to call Homey Cloud ‘Homey’, and hardware Homey’s ‘Homey Pro’. The current naming convention can be found at homey.app store:
(Quelle troupe)
So, in general, by users, ‘Homey Cloud’ is also referred to as
- ‘Homey Bridge’ (with or without the actual hardware device called Homey Bridge), in most cases
- ‘Homey Premium’ (Premium or trial version), in few cases
Next,
As long term forum addict, I noticed few people describe the Homey model their post is about. Probably because: they think we can read minds; they’re unaware of the existence of other models; they’re lazy; they’re convinced the problem is anywhere but their Homey etc.
In the years I’ve posted quite a few Pro solutions, with the response being “that does not work because I use Homey Cloud, d*mb *ss”.
If Homey Cloud was mentioned along with the question in the first time, it’d had saved many of us much time and annoyances.
At the introduction of Homey Cloud, (long time) users soon opted for a separated Homey Cloud part of this forum, as they were forseeing the exact issue we are discussing here: Unclearity and misunderstandings.
Unfortunately Athom doesn’t seem to be interested to “force” a new topic template, where users should add at least Homey model, firmware version, and if app applicable app link, app version.
Instead, they refer to the tags we can use (f.i. you didn’t, which is an observation not a judgement).
Here the limitation of Discord as forum platform shows: when we enter “Homey”, it doesn’t return all tags with Homey in it! So people who actually use tags, pick the wrong one because this seem to be all available tags out there.
But when you enter a bit more specific description:
Which is used only 9 times;
Which is used ony 6 times;
As used 915 (!!) times. Most were Homey Cloud related posts, not the actual device called Homey Bridge (that’s just a “dumb” additional antenna box).
The only way to create clarity and usable info/fixes/solutions imho, still is providing for separated Homey Pro and a Homey Cloud forum section.
See 2021 disussion:
https://community.homey.app/t/how-to-organise-forum-for-new-homey-cloud-users/51443?u=peter_kawa
just to clarify for all interested: we are not on Homey Cloud but have a subscription to Homey Premium with a monthly fee. Hence, we are not asking for a free ride on super-trooper stuff the PRO users are sponsoring but just expect a certain level of reliability and maintenance for a limited range of baseline options.
And, as a matter of fact, a clear product placement that protects against wrong expectations …
If I can search for Tapo in the iOS interface and find the App of Koktail with a stamp ‘official’, when it installs without complaints and the respective device works fine in a number of flows for 6 weeks or so, then I assume it to be a regular product at my level of subscription.
And I then complain when it falls over and cannot be fixed with some simple actions …
Yes, but Homey Premium is the subscription for Homey Cloud. So you are on Homey Cloud, with a Homey Premium subscription.
Yeah, I tried to explain that, but @Musicus apparently has a unique Homey somehow 
