Homey mobile app on iPhone 14 cannot find my Homey Pro (2023)

Devices
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1

Hello, when I open the app on my phone, it says ‘Cannot connect to Alex’s Homey Pro.’
My devices work properly, flows work as they should, so Homey is up and running.

App restart doesn’t help. The app has already the latest version 9.6.6

I have WiFi both 2.4 and 5GHz, neither of these helps to fix the problem when I switch to it.

This is not the first time I encounter that problem but I got tired of this problem and I beg you to look into it. I would like to avoid resetting my Homey every time I want to connect to it.

2

Does your Homey have a reserved IP address in your router’s DHCP server (so a fixed address that does not change)?

3

I’ve never experienced this situation the last 5y…
Things you can try:

  • The big cache mess cleanup
    Cached data might help keeping things snappy, but with too much old data, things can get messed up a bit

    • Android:
      longpress Homey app icon
      tap the circle with the i
      tap “Force stop”
      tap “Storage”
      tap “Empty cache”
      tap “Open app”
    • Iphone:
      easiest way to accomplish that is:
      uninstall Homey app
      reboot phone
      install Homey app

  • Does the web app find it? With a device using wifi and a device using ethernet?

  • Disable wifi and try again using your phones’ data network; when it connects, enable wifi again

  • Try logout to anything Homey related, like, mobile app, my.homey.app, support.homey.app, tools.developer.homey.app and such.

  • Read the “Related” topics below yours on this page

4

Hmmm, no I didn’t. Do I do it in Router options?

5

Yes, in your router there normally is a section for your local network (LAN) and DHCP. The latter is the server on your router that assigns IP addresses to all devices that connect to your router. Typically in the DHCP settings there is an option to reserve/assign a specific IP address for/to a device.

Devices are identified based on their MAC address (six pairs of characters, e.g. 00:1A:2B:3C:4D:5E).

You’ll find your Homeys WiFi MAC address in the General settings sections in the web/mobile app, on the bottom of your Homey or on the box it came in.

If you use an Ethernet adapter to connect Homey to Ethernet instead of WiFi, then you can find the MAC address in the General settings sections in the web/mobile app or on the adapter.

Note that this may not be the solution to your issue, but several users reported connection issues when their Homey’s IP address changed. So it is worth a try.

6

I have changed Homey’s IP as static. That helped at first when I resetted Homey. But then it stopped to respond anyway.

It shows the connected Homey in router’s list now (which is good and it wasn’t in the list before). But the mobile app stopped to see the Homey after 20-30 minutes :frowning:

7

Did you also try the suggestions in @Peter_Kawa ‘s post?

Is your Homey connected via WiFi or wired network cable to your home network?

Does your router or intermediary switch have some kind of power saving feature enabled, that drops the connection?