Since the 2.x update I’ve been struggling with an unresponsive Homey.
So far I did not find any reason why.
I decided to reboot Homey every night hoping for an (ugly) solution.
But the unresponsiveness still returns once/twice a week.
For example today the phone app tells “Homey is offline”. But I can asking Homey a question but that results in “Cannot connect to the servers”.
Both desktop browser (Chrome) as the iPhone app cannot connect.
Several Z-Wave devices (if not all) cannot reach Homey (I know this because some motion sensors should result in a change in the led-ring color and the doorbell should respond with a voice message from Homey).
Other (intranet) devices (PC/phone etc) have no problems connecting to the internet or each other.
What did I try/rule out:
enough power (original plug/cable)
WIFI reception: it’s 3m form the router AND also several z-wave devices also have connectivity issues
Firmware: I run the latest STABLE fw
rebooting Homey on daily bases to cope with memory drains / crashes
read the fora for comparable problems and solutions
I have the same issue since about 3 weeks. First it was once a night and now it is getting also multiple times a day. I think 2.0 was working well, but I got the issue with a later Version. I hope Athom will fix this in a new Version soon…
Also got the same issues since the last updates. Every morning, before i can even drink my coffee, make my sandwich or what so ever i need to reboot the thing because i can’t turn on lights, music or open the sunshades. GREAT!
Thanks. Already tried. Only hard reset seems to work. I’m a bit sick of constantly need to contact support. Everytime a update comes something seems broken. A lot is improved in the meantime, it’s not all negativity. But i don’t feel like contacting support again. But maybe i will, thanks for your push in the right direction.
Same problem to me, I have 2 homeys, 1 home and 1 at work, both you have to retry many times in the app before you can reach homey… going on for probably
4 weeks now, really annoying:thinking: anyone with a solution?