Homey is not starting

Questions & Help
1

I need some help with my Homey.

Initially, my Homey went offline. After restarting it, it would shut down immediately after showing the white light.

I then entered Recovery Mode to make a backup, which worked successfully.

After that, I tried the following:

  • Firmware update: stuck on “Verifying”
  • After unplugging and restarting, I tried a factory reset through Recovery Mode: also stuck on “Verifying”
  • As a last resort, I performed a hard factory reset. Now the light stays red and Homey does not restart.

At this point, I’m unable to get Homey to boot normally.

Has anyone experienced this before or knows what I can try next? Any help would be greatly appreciated.

2

Can you retry installing the firmware via the USB tool. If the process hangs on the ‘verifying’ step, wait for approx 30 minutes and then disconnect your Homey from your computer.

Then power up Homey again (via the power adapter). What happens then? Is your Homey in setup mode (blue breathing led ring)?

3

Did you assume it shut down, or didn’t it want to connect when you opened the Homey app?
Because it’s normal the white light shuts off after a minute in case you’ve disabled or dimmed 0% the LED ring.

The verifying “indicator” is a fail, but the verifying process can take up a few hours. Don’t give up too soon.