@Kartika_Sari
Thank you for your post to the Homey Community forum, but it seems that you may need to report this issue to Athom support.
Please, first have a look at [Tip] Problems with Homey?
When you need direct support from Athom please visit Homey Support for our new help center.
- It is very important to report all issues you find: Submit a support request.
If you need help you can read more about how to submit a support request.
