And still nothing has shipped…
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I had a mail that my dongel was shipped? But that was not correct? In orders it still says processing…. Huh?? Wat gaat hier niet goed?
I still have no information that my Dongle is sending to me. How long do we have to wait? I get a email that they are gouging to ship the dongles but I still have nothing 
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You guys are the funniest. Either you have lost all sense of customer respect or someone is holding a gun to your head making you sent out all these false claims and email.
And yet here, there is silence. No explanation, no sorry, nothing. Wow.
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Last mail I got about it, was on April 3th:
Shipping out today
This is Watt you’ve been waiting for.
The moment has arrived! We will begin shipping your Homey Energy Dongle pre-order today. Due to the high volume of orders, completing all shipments may take a few days.
Thank you for your patience and support—we can’t wait for you to start enjoying your Homey Energy Dongle!
So a few days can be anything between 2 to technically infinite days (but more likely around 14 working days), we aren’t even a week in.
Though text could have been written in a bit more accurate english, as it isn’t completely correct.
So please be patient.
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@Caseda I think you might have missed the point. There have been multiple emails that said things had been shipped
First email: Your dongle is on its way with contents Pre-orders are expected to ship on Thursday, April 3rd
Second email on the 3rd introduced the few days period. This was unexpected and different from the first email which in and of itself was not consistent in its messaging.
A few / not many: generally means 2 or 3 days but for sure not 14 days. Updating would be the right way to go.
Today the issue was made worse with the email which contained the text: The Homey Energy Dongle has been available since last week, and it’s already moving fast!
That implies more priority for new orders than pre orders. (Might be wrong but the optics are there)
In the end it is about communication and being clear. Now there is confusion and unfortunately it feels like early adopters are not treated as implied by the ask to have your users support your development by buying as an early adopter.
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Exactly. Last time I ever pre order something from Homey again.
Learned my lesson now. They only care about money, use our money to finance a product and then ship it first to new buyers.
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Like I said, the english could (/should) have been written better.
The first mail should have been:
“Your dongles are on its way to us, and are expected to start shipping to you from April 3rd.”
About the 2/3 days you’re expecting, if they have over a 5000 orders, if they ship 250-500 orders a day, that still leaves you 10-20 days of shipping.
I don’t think they have a large team on the shipment part, but it also has to be done correctly.
3rd mail should have been:
“Dongle has been available for a week, the shipments going out, are already going fast! (relatively)”
Agreed on the content needing to be better. That’s true for every email in this process.
Taking your example; if you know you have 5000 preorders, and you know you are a small team being able to only ship a few 250-500 per day then you should not say a few days but something like we expect to ship your order in the next x days. Not a few
Moreover; it’s about communication so if you have delays or you see the treads on this community which we know they monitor then a quick response would be the easy thing to do, showing you take it seriously.
Even further: by making the mistakes a few times, I would expect the support team to be getting more and more emails. Preventable in such an easy manner
Sorry, but shipping 500 orders a day should be really easy.
Dongle is probably already packed, just throw it in a box, tape it, and put a sticker on it.
I used to work in logistics and when new products came out, the whole company, including all office employers would help, and all backorders were shipped in 2 days max.
Exactly, I don’t think they have any real logistics people working at Athom, they are mostly (if not only?) IT people.
They have only around 20 people in office, and they most likely won’t be helping all.
If they even do it themselves.
It’s even more easy when outsourced.
Anyway, I agree with others that communication could be better. It’s not the end of the world, but personally im just so curious and eager to use it. That’s a positive thing 
I also ordered my Homey 2023 via pro-order and had to wait half a year longer.
The dongle is already for sale at the mediamarkt, next time I will wait with a pre-order.
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Here the same. Why do a pre-order and get it at the same time as the people who order it now.
My order still says ‘in process’
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Then you pick it up at that location, right?
Ah dus ik ben niet de enigste die nog geen shipping info heeft of weet wanneer de dongle gaat droppen. Jammer dat het niet echt heel duidelijk geregeld is. Zou mooi zijn als ze iets van een update doen/geven.
Edit; Ah damn, I forgot not everyone is Dutch here, so translation of above;
Oh so I’m not the only one who doesn’t have shipping info or knows when the dongle will drop. Too bad it’s not really arranged very clearly. Would be nice if they do/give some kind of update.
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The fact that they ignore a genuine attempt to improve their after sales is enough to know that they don’t give a shit about their long term customers and or early adopters.
One wrong email I can understand. But I’ve had 4 over the course of a week. Might be wise to spend more time on improving their distribution than on writing spam mails for customers who already bought it.
It’s so easy to get a better customer experience by not sending out these emails unless you can give a date of shipment and stop spamming people who bought it with more falsell promises. To make it worse they then send you an email that the dongle is on general sale and going fast.
This is just amateur hour.
But no, you are not allowed to say anything. Why, this is not a charity? This is a commercial company.
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Too bad, I just read on another topic that people are waiting. That’s where I posted my message, didn’t know that another topic was opened with this problem.
Please Homey, can’t you accommodate the first buyers? I placed my order on December 11, 2024 and still haven’t received the Dongle.
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