Tried moving my homey [so it would be close enough to add a new fibaro relay] but it’s now refusing to boot. Waited 30 minutes unplugged. Solid amber LED for an hour. Unplugged again for 30 minutes, plugged back in: no led. Unplug for 10 seconds: mostly white LED, with perhaps one blue. Tried tu…

Looks like an defect in Homey, nothing more that I can think of that can be done just contact support and wait for the repair (or buy a new one)

Oh dear. Apart from the cost of a new homey, does that mean all the (85) devices will have to be re-added and flows recreated? Or can they be restored to a new homey from a backup of the dead one?

[image] K_S: Or can they be restored If you took a subscription (in-App or for a year) to backups and made a recent backup that is possible. but not from a dead Homey. Homey Pro Backups (12 Months) | Homey Store Homey Pro Backups is an additional service for all Homey users, so…

Thanks for the link. Yes I did pay for backups. According to the website a few weeks to get a new one, so I will be without control for heating, lights, fans, door locks, etc. I didn’t think of that when I bought it. I was hoping support could sort it out, so already submitted a support ticket a f…

Buy a new 2A adapter and try again.

Yes, unfortunately, I’ve done that. Tried 3 different 2.4 and 3.0. Same result each time

Well, I did subscribe, and thought it would be possible to restore to the new Homey Pro I’ve had to buy as it says here: https://support.athom.com/hc/en-us/articles/360011315299-Migrating-from-one-Homey-to-another …but I wasn’t promoted to restore. So I logged into my account here My backups | Hom…

If a backup fails in whatever stage, you’ll get a notification about it on your timeline, so you are probably looking in a wrong place, perhaps the wrong account? Or didn’t have the backup subscription anyway. Or disabled the automatic backups.

Er no, I’m not imagining it: [image] [image] [image] …& I didn’t see any notifications about failed backups. Kind of hard to see the timeline if you can’t log-in to your dead Homey…or indeed download the timeline anywhere / view any kind of log to do with Homey…

But that’s from 2020, a year ago :upside_down_face:, if your homey has run all that time you never noticed it failed? Edit: Backups are saved for a long time, still got mine available from an Homey that is offline since the start of 2020. Besides the one of my current Homey and bridge.

Homey doesn't boot. Mostly white LED

Questions & Help

JPe4619 November 8, 2021, 3:03pm 20

Topic		Replies	Views
Homey not booting up anymore Questions & Help	21	3376	September 8, 2023
Homey went offline/ crash Questions & Help	77	6668	March 31, 2025
Homey Early 2019 stops working? Questions & Help homey	6	725	March 16, 2023
Is my Homey dead? Questions & Help	34	2170	April 15, 2025
My life without Homey Off-Topic	24	3276	January 14, 2020

Homey doesn't boot. Mostly white LED

Related topics