I just bought a bridge and connect to my home wifit. It is literally 3 feet away from my main wifi router (part of mesh network). Everything in the vicinity works fine, except the Bridge
By the way, does Homey has a helpdesk? I cannot find the contact details on their web. I email firstname.lastname@example.org for 3 days but heard nothing back, no bounce back, no acknowledgement, no ticket number. Do they have any customer service at all ?
But how on earth does @robertklep find it, but you can’t?
It is really not very hard imho…
Try the …More icon
(Note the ‘Beta feedback’ entry as well)
support in the search bar
support Homey in a search engine:
very simple , I am not as bright as you are.
I also expect the support details are in the Web site of the Homey.app. May be just my naive way of thinking. Not everyone thinks like Steven Jobs - keeping things as simple as possible for the end users.
thanks @robertklep , this is helpful
There’s a Support link in the footer of every page:
correct, I looked at that already. This is how it looks
I even searched the knowledge base but did not find out how to contact support team ,
there is however one card about Customer Service at the very bottom of the page.
there is still no mention of contact details , until someone click into the card.
Again, I recognize that not every company has a leader that thinks like Steve Jobs who wanted to make things easier for the end users. Homey.app went to great length to keep the customer service contact details a well kept secret
That’s true, and IMO by design.