I just bought a bridge and connect to my home wifit. It is literally 3 feet away from my main wifi router (part of mesh network). Everything in the vicinity works fine, except the Bridge
By the way, does Homey has a helpdesk? I cannot find the contact details on their web. I email info@homey.app for 3 days but heard nothing back, no bounce back, no acknowledgement, no ticket number. Do they have any customer service at all ?
But how on earth does @robertklep find it, but you can’t?
It is really not very hard imho…
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Try the …More icon
(Note the ‘Beta feedback’ entry as well)
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Enter support
in the search bar
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Enter support Homey
in a search engine:
very simple , I am not as bright as you are.
I also expect the support details are in the Web site of the Homey.app. May be just my naive way of thinking. Not everyone thinks like Steven Jobs - keeping things as simple as possible for the end users.
thanks @robertklep , this is helpful
There’s a Support link in the footer of every page:
correct, I looked at that already. This is how it looks
I even searched the knowledge base but did not find out how to contact support team ,
there is however one card about Customer Service at the very bottom of the page.
there is still no mention of contact details , until someone click into the card.
Again, I recognize that not every company has a leader that thinks like Steve Jobs who wanted to make things easier for the end users. Homey.app went to great length to keep the customer service contact details a well kept secret
That’s true, and IMO by design.