Hi, having an issue factory resetting the old school homey pro. I have done the upside down thing and it says hi welcome to homey open the… and then it cuts out and just starts the process again orange spinning light then repeats the cut off phrase.
Tried unplugging replugging any one else have this same issue?
The power bricks have a reputation for going bad over time. I would try with a new one with the same or better specification.
“To perform the factory reset, 1) Unplug Homey
from power, 2) Place Homey upside down (you
might need to hold it because of the shape, 3)
Plug the power back in, 4) Wait until the
animation of the LED ring is complete and shows
the entire ring illuminated 5) Unplug Homey
again, 6) Place Homey in its normal position, 7)
Plug Homey back in again.”
Did you try 5 and 6?
It’s from the original product manual for Homey 2016. When I prepared my 2016 for transfer to a new user I was stucked as @Jamie_Higgs describes but when I followed the procedure described in the product manual it worked.
Thank you that has helped and I have managed to meet it all
